Contributor
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2 Messages
Falsely accused of fraud
AT&T you’re a joke! I switched and ported my lines less than a week ago, only to have account canceled because your global fraud department deemed my account as definite fraud! I ported my kids phone numbers over and there is definite usage on the phones that I purchased for my kids and you cancel my account and falsely accuse me of being fraud! I don’t want the phones I purchased anymore and will gladly go back to my old carrier and give you the phones back! But I was told I can’t return the devices nor am I able to get my phone numbers back. What solutions do you have for customers like me after you accuse me of fraud? I want and I need my kids numbers back.
QuarryRye
Master
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3.2K Messages
6 years ago
You neglected to give a lot of information, but it sounds like the account was closed because AT&T showed there wasn't usage on the phones. Closing an account for fraud isn't a step they take lightly, and even a minute of usage would show up on the account. You can dispute it by calling the fraud department at 877-844-5584 .Not sure if there's a way to get the phone numbers back - if the account's been closed, the numbers might already have been released.
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Lashay0345
Contributor
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2 Messages
6 years ago
check and see. And I told them that. I would have never ported my numbers
out and switched if I was going to be accused of fraud.
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DS52
New Member
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3 Messages
3 years ago
The same thing happened to me. It’s absolutely horrid. Am at store now and no one here knows what to do!!!!
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