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CUSTOMER SERVICE COMPLAINTS
I've been with att for over 3 years. Last week on Black Friday, I recycled my i phone 5 at att store (Located in Wedtfiled mallI, store manger is Josh) near where I live, Vancouver WA. I got value of $200 GIFT CARD.
I was told that it's good toward
accessories, phones and tabel purchases. The next day I went to Portland to trade in my Ipad mini 1. I got a value of $90 promo card. I was going to use that $90 + the $200 gift card it toward purchase IPad mini 3 which is $530 (PAY IN FULL).
What the heck, they could not process the freaking $200 gift card that I got from the att, Westfield mall. It made me so mad. What is happening here? I was told it's good toward purchasing devices. I had to drive back to the att Westfield and was talking to james( some sort of region manger but not a store manger). Story short, I had him order me a Ipad 3 wifi only. He said he will let me know by Monday. Who knows? I haven't heard from him. I called the store, asking to talk to a store manager (JOSH). HE'S A {edited for word filter evasion}. HE DIDNT KNOW HOW TO TAKE CARE OF CUSTOMERS. I told Josh that if it's difficult for you guys the just get me ipad 3 cellular one. He said yes. It would take a couple day. Today is Thursday 4th. I haven't heard anything from anyone of them. I called JOSH again today. I asked if you could credit those $200 to my bill since I was able to do with at att store in Portland (where I traded my ipad). Short answer he said NO. We haven't talked much since he's with customer. I'm like what? I'm not a customers? Then he hung up.
Then I called 611, asked to talk to a supervisor. SHE'S A B. SHE KEEPS TELLING ME TO GO TO THE STORE WHILE THOSE GUYS DIDNT EVEN KNOW HOW TO SOLVE THIS PROBLEM.
IS THIS HOW YOU TAKE CARE OF CUSTOMERS?
bizhui
Scholar
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457 Messages
9 years ago
The second store you go to, is it a corporate store? If so, they should be able to contact the first store you went to to find out what happen and get it fix. Even if they cannot contact the initial store you went to, they should be able to contact appropriate department to fix the problem for you. If you did go to the corporate store, then I don't know why they wouldn't want to help you out, as that will only hurt their sales, and do them no favor actually. So, I think you might went to an authorized retail dealer store instead of a corporate store.
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Anonymous
New Member
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25.7K Messages
8 years ago
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formerlyknownas
ACE - Sage
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117.2K Messages
8 years ago
Was a bill paid late? Or are you saying you did not pay late because you are on autopay?
Did your autopay pay on time?
For example, my auto pay is through my credit card, which was replaced last summer by the card company due to a data breach. I forgot to change all my payments and caught them all after I got a call from 2 places I had set up. Fortunately ATT was not due yet and I caught it in time.
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Anonymous
New Member
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25.7K Messages
8 years ago
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jeremyfranklin
Contributor
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1 Message
8 years ago
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atlake246
Contributor
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2 Messages
8 years ago
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formerlyknownas
ACE - Sage
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117.2K Messages
8 years ago
That isn't how it works.
Customers with no home wifi are signing up for Direct TV so they can get the unlimited data plan, which is cheaper than your current 15 gigs.
The plan is $60 plus $40 per line. Basic direct TV is about $68 with everything.
It is required you have ATT TV service to get the unlimited wireless data plan.
If you don't want TV, the new Mobile Share Advantage is a break even with no overages.
https://www.att.com/shop/wireless/data-plans.html
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Wadsx5
Contributor
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1 Message
7 years ago
We signed up for AT&T on Jan 31st. We traded in 5 phones and should have received 5 reward visa cards that would pay for our early lease termination fees on each phone. We submitted our paperwork on time and got paid for 4 phones. The fifth phone, they denied because the Store messed up our invoice and listed the same phone number on two of the trade in devices. Sounds like it should be easy to fix, right? Just change the duplicated phone number to the correct number and resubmit the claim. 6 months later, over 10 calls to the support desk, multiple online chats and 4 visits back to the store and we are still waiting for our credit. NO ONE is able to help. they either transfer us all over the place until we get disconnected, or they tell us that they will call back and don't, or they resubmit our claim and it gets denied. This is so ridiculous. We are at a loss as to what to do next.
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jfondue
Tutor
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2 Messages
5 years ago
Once again, ATT customer service goes down the tubes. Don't use ATT wireless nor anything they sell. In the last two years they have increased all their products to make up for purchasing their dish service. Everyone that has a service with them is paying for their acquisitions to purchase other companies. They never honor their plans that you have grandfathered in. All they do is increase the prices and reduce the service. They even want you to troubleshoot your own issues. I spent three hours on the phone with customer service trying to resolve issues and no one has the knowledge to do anything for you. I spoke to four different people and had to explain to each one my problem and then they would put me on hold and ask someone else and then I would be speaking to them. Beware of anything you do with ATT. I had their phone service for 50 years and they will still treat you with disrespect. Let the buyer beware. I will never use anything from this company again.
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TROLLEDYOUSO
Guru
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561 Messages
5 years ago
I don't know how AT&T works, but some types of gift cards don't work across state lines.
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