Customer service complaint

Very well stated!

my service at the store was awful. Incorrect and time consuming. The online rep was thorough. Precise and offered a cAll back in a month to answer more. questions. I was just so frustrated over the lackadaisical and bad service at the store. I am going to pursue this..

I am in total shock! I canceled my DirectTV service mainly because of the customer service misleading, runaround, time on the phone, etc. I was then billed an early cancellation fee which I felt was not quite right. I decided to waste a little more time with customer service, but not on the phone. I did the chat thing! Chatted with Dino and then Joe. Both were very professional and helpful! A supervisor called while I was chatting with Joe and promised a credit for the cancellation charge!!!! It's supposed to appear on my bill within 24 hours! WOW! If you have read my posts, you will see why I am in shock!

I will keep the forum updated on the supervisor's promise!!!

Well, it's been more than 24 hours and still no credit! However, with Monday being a holiday, I'm going to give it another 24 hours before I start another chat. The only reason I started using chat is that I can print out all the promises, transfers, details, etc. I know from other posts it isn't going to make much difference, but it makes me feel better to have it in writing!

Here I go again! It's now been more than 6 days since my credit promised in 24 hours and still no credit! I'm truly not surprised, but I will persevere! I am going to stick with the chat thing so I can at least have written proof though I know it will mean nothing!