New Member
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9 Messages
Caller ID displays WRONG name and AT&T employees are too lazy and inept to fix the problem.
I have spend numerous hours to get this corrected and it is not resolved. I have resorted to taking pictures on my cell phone to show numerous AT&T CHATS have not resolved this problem. AT&T employees will not provide a case number because they don't want their name associated with a PROBLEM that has NOT been resolved by them or any previous AT&T employee. I have already gone to my account to check the name being displayed and it is correct there, so DON'T tell me that is the problem !
I no longer have combined billing and was told to call combined billing to correct the problem and when I did they told me they would ESCALATE the problem...but guess what?? Nothing was done then either !
JefferMC
ACE - Expert
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35.2K Messages
4 years ago
Rather than go on exhaustively about AT&T's employees failures... would you explain in simple terms what is happening? (e.g. Someone else's name is appearing by your phone number when you call others, your name is appearing by someone else's number when they call others, the wrong name is appearing by a phone number when you receive a call )
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imawalker
New Member
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9 Messages
4 years ago
When I call a land line the wrong name shows up on the caller ID. That should be simple to fix right ?
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imawalker
New Member
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9 Messages
4 years ago
JefferMC Is there any one at AT&T who cares ?
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imawalker
New Member
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9 Messages
4 years ago
Can someone at AT&T please check to see if my account is connected to my ex's SS number ??? He was an AT&T employee and at one time I had combined billing.
PLEASE HELP ME, I can't stand to think that his last name shows up when I call someone! Please could someone help me with this ?????
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imawalker
New Member
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9 Messages
4 years ago
Hello has the entire AT&T company gone home for the day ?
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imawalker
New Member
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9 Messages
4 years ago
Is there NO one at AT&T who can help me ? Is there anyone smart enough to correct this issue ?
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Lockdowncraziness
Former Employee
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2.6K Messages
4 years ago
This is a customer based forum, not a way to reach AT&T Customer Care. No one here has access to your account. You need to call in.
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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