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New Member

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1 Message

Friday, December 18th, 2020 6:28 PM

ATT SCAM TRADE IN FOR NOTE 20 ULTRA

I traded in a perfectly good working note 8 in August 

Still waiting for credit.. Said I would receive $1000.00

Credit is supposed to be issued last cycle now told credit would go through next cycle 

Att is lying will be filing a complaint with fcc  bbb and department of consumer protection! 

ATTHelp

Community Support

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207.9K Messages

2 years ago

Hello @Longterm_customer and thanks for reaching out to us!

 

We're sorry to hear you haven't received your trade-in credit at this moment. Allow us to get you in the right direction!

 

Please know that the process time for eligible device trade-ins may take in-between 1-3 billing cycles to appear and apply monthly credits on your wireless account.

 

If you require additional assistance with your trade-in, please contact our HYLA customer support at: 1.888.445.6005 which are available Monday - Friday 7am - 10pm PT / Saturday and Sunday: 9am - 7pm.

 

We hope this helps.

 

Dwight, AT&T Community Specialist 

New Member

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1 Message

2 years ago

Same thing happened to me, i had Note 8 from att, which I was trying to activate when I switch to ATT and store rep told me to trade in my Note 8 so that I get $1000 towards the Note 20 ultra, looks like it was a scam, the very device which I was trying to activate at beginning says the phone is not working not turning on the trade in department.

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