ATT Customer Service Triage is HORRIBLE and makes me want to rip my hair out

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@zachnuggets wrote:

I've been hung up on 3 times, on hold with a rep for over 30 minutes while we waited for someone else and then got transferred as if it was a new call.  I was in the merge accounts department, billing, login help- EVERYONE managed to drop my call or put me on hold until it routed to a new call. Has ATT ever tried to solve a problem with their on customer service? 

 

I just want to merge two accounts, everyone says they can help me but invariably ends the call. The last two calls I made sure they promised to call me if the call was dropped, but that NEVER happened. 

 

It's a PHONE company that can't manage phone calls. 

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It's probably because that's not something phone reps are really equipped to assist with. 

Have you tried the transfer of billing responsibility website? https://www.att.com/tobr/tobrHomePage.rt