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New Member

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2 Messages

Thursday, July 8th, 2021 9:03 AM

Access to AT&T account from overseas

I am trying to make sure my phone has the Passport service but cannot access my account from overseas.

New Member

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2 Messages

3 years ago

Why is "access denied"?

ACE - Expert

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64.7K Messages

3 years ago

Account access is purposely blocked from most locations abroad. You need to call the international support number for help, it’s a free call from your mobile phone.

Community Support

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232K Messages

3 years ago

Allow us to guide you in the right direction @!

 

Please know that account access my be restricted while traveling/residing overseas. As sandblaster mentioned, you would need to contact our International Support Team:

  • AT&T Postpaid from abroad: +1.314.925.6925 available 24/7 (FREE from mobile phone)
  • AT&T Prepaid from abroad: +1.408.962.1025 available 24/7 (FREE from mobile phone)

We hope this helps, and thanks for reaching out to the community!

 

Dwight, AT&T Community Specialist 

New Member

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1 Message

3 years ago

Please feel free to get in contact with our international customer service @andyhpark, at 001-314-925-6925 they're toll free. We are always here to help. Please let us know if there's anything else we can do for you! Thank you for contacting us on AT&T Community Forums!

New Member

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2 Messages

2 years ago

How to private message?

ACE - Expert

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64.7K Messages

2 years ago

@Yiliangxun You can’t private message. You can only respond to a private message if one is sent to you by ATTHelp.

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