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39 Messages
UVerse Online Guide - No Data After Sep 18
The Online UVerse TV Guide (http://uverse.com/uv/guide) shows programming about 2 wks ahead of the current date.
A few days ago I noticed the Guide goes BLANK starting at 6:30pm CT on Sun Sep 18. This has happened in the past but usually resolves in a day or so... but it's been 3 days now & the schedule is blank thru Sep 20.
AT&T: please resolve!
Thanks
Anonymous
New Member
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25.7K Messages
8 years ago
That happened to my so I restarted the receiver and everything was there. I do not know what happened but you have to restart all your receivers. If that does not solve the problem then you would have to call. AT&T.
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sirrooke
Mentor
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39 Messages
8 years ago
I rebooted the residential gateway & both receivers but nothing has changed.
As I said, this has happened a few times before & resolved itself in a day or so -- calls to AT&T have not fixed the problem in the past, so I suppose I'll just have to 'wait it out'...
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sirrooke
Mentor
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39 Messages
8 years ago
Now that I re-read your reply, I wonder if we're talking different things:
My issue is with the Online TV Guide, not the 'on screen' TV Guide. That is fine. It's the
http://uverse.com/uv/guide
site that does not have the information.
I've edited my original post to reflect this clarification.
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sirrooke
Mentor
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39 Messages
8 years ago
So I broke down & called "Tech Suppport"... it took 28 minutes to get A.J. to understand exactly what the issue was; he confirmed the Online Guide data is blank after Sep 18 but was COMPLETELY unable to help. He said he would transfer me to someone 'technical' who could assist -- and I ended up talking to a woman who didn't speak the English too well and eventually transfered me -- to ATT Cellular Telephone Support...where I promptly gave up after 48 minutes.
Back to 'waiting it out'...
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sirrooke
Mentor
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39 Messages
8 years ago
Still waiting ... blank from Sep 19-23...
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sirrooke
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39 Messages
8 years ago
Another 45 mins w. tech support got the answer: "the network guys are doing maintenance on the website. Hopefully it will be fixed soon."
Joseph: you took that verbal abuse very well. (tip of the cap to you)
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mibrnsurg
Expert
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20.4K Messages
8 years ago
I'm already dealing w/ATT Customer Care on this issue on uverse.com Guide still only going upto 9/18 8 pm ET. They have said they are aware and searching a fix for it.
My Guide on the TV is OK. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
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I Call It Like I See It, Simply a U-verse user, nothing more
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sirrooke
Mentor
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39 Messages
8 years ago
Still not fixed... soon the whole Guide will just be BLANK...
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sirrooke
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39 Messages
8 years ago
No one has been able to solve this problem in NINE DAYS???
THIS IS *** YOUR *** WEBSITE!!!!!
There's got to be SOMEONE who knows how it works!?!
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skeeterintexas
ACE - Expert
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27.8K Messages
8 years ago
I followed the link in the first post and was able to see up to and including 9/26 which would be 2 weeks.
Either it's been fixed or it's a problem for only some customers.
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