Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Rricetx's profile

Tutor

 • 

1 Message

Wed, Jun 24, 2020 1:11 AM

Uverse Guide for PBS shows is incorrect

I'm a big fan of PBS and the evening NewsHour.  Something changed this week to the PBS schedule but the Uverse Guide hasnt been updated. For several weeks now the Uverse Guide has listed childrens shows throughout the day but the station was actually running science shows (we would schedule 'Sesame St' for the kids but get a recording for Nova). No big deal. But as of this week the Newshour show is still listed in the Uverse channel guide but BBC is actually being shown. Is there a way to report the 'errors' to have it investigated and hopefully update the channel guide? 

ATTHelp

Community Support

 • 

196.1K Messages

2年前

Good Morning @Rricetx,

 

We know the importance of having an up to date and accurate on-screen channel guide. We appreciate the feedback.

 

There are 2 options to refresh the on-screen channel guide:

 

  1. Power cycle the receiver.
  2. Non -Disaster Recovery (if the power cycle did not resolve issue).

 

 Here is a great resource that will assist you with preforming troubleshooting steps.  

 

 Please let us know if this helps update the guide.

 

MikeB, AT&T Community Specialist

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.