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JAXBRG's profile

Voyager

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15 Messages

Saturday, June 6th, 2020 10:14 PM

U-verse app “unexpected login error, please try again”

The U-verse app keeps failing with an “unexpected login error, please try again”. Happens on both my iPad and iPhone. Also tried the U-verse online through the web browser, and get a server error. I have tried to login several times, uninstalled and reinstalled the app, Power on reset both iPad and iPhone, no change. Btw - iPhone 6s is iOS 13.5.1 and iPad Air is 12.4.7. Both stopped working on 6/6/2020.

Contributor

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4 Messages

4 years ago

Was experiencing this issue. Problem is resolved with iphone 11.

Tech support said it was a network problem.

Voyager

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15 Messages

Thanks for the reply. Working now on my devices

Voyager

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15 Messages

4 years ago

Correction - app and online stopped working when I tried on Friday, 6/5/2020. Also tried uverseonline via the web on my WIN10 laptop, could not find server, like it’s a DNS problem.

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