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clinton4741's profile

Contributor

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1 Message

Monday, October 7th, 2019 5:55 PM

U-verse Android Login - "Login Failed: An unexpected error occurred. Please try your request again."

Hello!

 

I'm unable to log in to the U-verse Android App. I have the correct login user/member ID and password (see below image). Please advise.

 

Image: I'm unable to upload an image to this post; here's a link to the Google Photos upload of the screenshot: https://photos.app.goo.gl/e2sNyMpJQQJNoYv4A

Community Support

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232.1K Messages

5 years ago

Hello there @clinton4741,

We'd be happy to help you regain access to your U-verse app!

Could you please inform us of any troubleshooting you have already attempted? Our recommendations are:

  • Restarting the app
  • Clearing the cache
  • Uninstalling/Reinstalling the app
  • Resetting your password
  • Try signing in on another device

Please let us know if any of these recommendations were helpful.

We hope to hear from you soon!

Alexander, AT&T Community Specialist

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