
Teacher
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14 Messages
How long do premium services like HBO take to show up?
I ordered HBO online but it has yet to show up on my receiver, shouldn't this be nearly instant?
Teacher
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14 Messages
I ordered HBO online but it has yet to show up on my receiver, shouldn't this be nearly instant?
texasguy37
Expert
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14.5K Messages
8 years ago
It depends on when it was ordered. Sometimes there may be a delay when ordered online on a Sunday.
When did you order it? Did you try rebooting the receiver?
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mibrnsurg
Expert
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20.4K Messages
8 years ago
Did it ask you about having a credit card on your account or using autopay when placing the order?
Know when I upgraded to u300 on a Sunday online, it mentioned I'd need a CC and autopay, but already autopay to my CC, so the order immediately went thru and u300 channels were on my DVR 3 minutes later.
Did you get an email like I did thanking me for the order and saying it's complete? If not, one of those 2 conditions may not be met and will need to possibly do both b4 you get HBO.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
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I Call It Like I See It, Simply a U-verse user, nothing more
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rtphokie
Teacher
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14 Messages
8 years ago
I got that same notice about autopay being required. Since I've had autopay in place for months, I ignored it.
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Anonymous
New Member
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25.7K Messages
8 years ago
Try calling them and they should be able to add it instantly. I had the same problem when I signed up for epix. The online did not go through so I called them and they had it added before I hung up the phone.
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baseballisback
ACE - Professor
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7.3K Messages
8 years ago
If not in 1-2 hours, reset all equipment. (Make sure you're not recording anything when unplugging RG or DVR or you'll bork the recording.)
If still no services, call back. If they need to send a tech, call back once you finally get the service and ask for a credit as it could be 1-2 days for the tech to come out...but the tech is an absolute last resort. 99% of "I can't see these new channels" can be solved via reset or phone call.
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rtphokie
Teacher
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14 Messages
8 years ago
Resetting equipment did not work (nor should it). I had to call and a very knowledgable person in technical support who found the order stuck somewhere and pushed it through.
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