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mtvaldez's profile

Contributor

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1 Message

Wednesday, January 23rd, 2019 7:44 PM

HBO GO Sign In

I subscribe to HBO on my Uverse account and every time I try to sign in to HBO Go, it says it appears that my subscription dos not include HBO.  I have called customer service numerous times to only be transferred to a closed office or hung up on.  I have spoke to different reps and none have answer for me.  Need help!!! Getting ready to cancel all my premiums through AT&T if not fixed.

Community Support

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232.3K Messages

5 years ago

Hi @mtvaldez,

We appreciate you taking the time to make sure that we are aware of the issue and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience. As a work around you can view some content using the U-verse TV app or On Demand.

Dee, AT&T Community Specialist

Guru

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644 Messages

5 years ago

Try  using your @ATT.net address

Teacher

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10 Messages

5 years ago

I'm having the same problem - using either my @ATT.net address or my regular gmail gives me the same error.

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