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Contributor

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2 Messages

Sun, Sep 1, 2019 7:01 PM

ESPN plus

I signed up and paid $87 for ESPN plus and now I do not have access on my tv. I was charged how can I get my access? 

Responses

ACE - Expert

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12.8K Messages

5 months ago

ESPN+ is a streaming service and as such, you will need to access it using an app on a Smart TV, Apple
TV, Fire TV, Roku box or a gaming device.

 

How Does ESPN+ Work

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Brand User
ATTHelp

Administrator

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108.3K Messages

5 months ago

Hi There @Jkrobinson87,

 

We understand that you are having problems with your ESPN plus access. We can help with that.

 

Can you please tell us what error message you are getting when you try to use it?

 

Are you able to view it on a regular broadcast channel?

 

Are you logging in with the correct userID and password>

 

Please let us know.

 

Matthew, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Professor

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3.2K Messages

5 months ago

What @skeeterintexas said. ESPN+ is a streaming service. It is not a "regular broadcast channel."

 

In addition, a yearly package costs nowhere near $87. Why did you pay that much? What site did you pay that much on?

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gr8sho

ACE - Professor

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2K Messages

5 months ago


@Jkrobinson87 wrote:

I signed up and paid $87 for ESPN plus and now I do not have access on my tv. I was charged how can I get my access? 


Hello.  I have ESPN+ here.  Since you are asking the question in the Uverse forum, it sounds like you're looking to watch ESPN+ using your Uverse settop box.  Unfortunately that is not possible.  You'll need something like a Roku, Apple TV, or Amazon Fire TV.  A chromecast can work as well I believe but would need a smartphone or tablet to cast the stream. 

The SmartTV I have doesn't have an ESPN app, but if it did, ESPN+ would be accessible through that as well. 

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Contributor

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2 Messages

4 months ago

I have the same issue with ESPN+ I cannot access via the ESPN App on my Roku TV once I am connected to AT&T wifi. If i however use my mobile hotspot I am able to connect. Similar issue with the app on my mobile phone, if I am connected to AT&T wifi it doesn't allow me to access Espn+ but when I am using my data it works fine.

Also this is a fairly new issue, last week I was able to access fine, not sure if AT&T are blocking persons from accessing this channel (outside of purchasing it from them)

gr8sho

ACE - Professor

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2K Messages

4 months ago

@KBizzle 

Technically that shouldn’t happen just because you’re using att WiFi.  I’ve heard others say logging out and back into the ESPN+ subscription fixes that problem.  

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Contributor

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2 Messages

4 months ago

I have tried that and still does not work, and as mentioned it solely happens with my wifi at home, I can use it elsewhere (different Wifis) plus using my data, this one is perplexing to say the least.

Contributor

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1 Message

4 weeks ago

I was going to order the UFC fights too, but if it's this complicated, I'll pass.

(edited)

ACE - Professor

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3.2K Messages

This is just one person. Many people are doing it without issues.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.