Contributor
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1 Message
Can't login to HBO GO
Whenever I attempt to login to HBO go I get this message:
Signed OutWe’re having trouble verifying your access to HBO GO with your TV provider.
It appears that your AT&T U-verse subscription does not include HBO. HBO GO is available free to AT&T U-verse customers who subscribe to HBO.
If you believe that you received this message in error, please contact AT&T at 800-ATT-2020 or visit http://www.att.com/uverse. If you would like to sign up for HBO, you can do so directly from your television by going to channel 9910 and following the instructions. You may also call AT&T directly at 800-ATT-2020 or visit http://www.att.com/olam
After spending several hours chatting with an unknowledgable representative who consistently provided false information I received a call from an "expert". I was told by the "expert" that there was an outage and that I need to wait 24 hours and try and login again. Well guess what, it still is not working. I am using the correct login information. What is going on here? AT&T you are very disappointing.
mibrnsurg
Expert
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20.4K Messages
8 years ago
@LKDMftown See if this might help:
https://forums.att.com/t5/U-verse-Applications/Watch-ESPN-App-Issue-quot-User-Not-Authorized-quot-Error/m-p/4322224#M6248
Good luck 😉
Chris
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GalenHeart
Tutor
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11 Messages
8 years ago
There are two requirements for you be be able to log in to your HBO Go account.
1. You should use your AT&T member ID to log in (the one with @att.net domain)
2. You should have a Uverse TV subcription, and the HBO package should be included.
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