4 Messages
Worked with your online chat rep for 1:15 today.
He added the box to my account and it still show unprovisioned. I ebonite’s my WIRELESS ACCESS POINT and rebooted the set top box and reconnected it to the network. The problem is still the same.
ATTHelp
Community Support
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231.7K Messages
10 months ago
We'll send another DM to send another tech out, grfromtx. Look for the chat icon in the upper right corner of the page.
Aminah, AT&T Community Specialist
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grfromtx
4 Messages
9 months ago
Tech from India called and corrected the issue on their end. It took about 45 minutes to review and resolve the issue.
Outsourcing might save ATT money, but it doesn't save time for anyone involved.
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ATTHelp
Community Support
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231.7K Messages
9 months ago
Glad to see that your issue was resolved, grfromtx, thank you for visiting the AT&T Community Forums.
Aminah, AT&T Community Specialist
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