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jimmymcgue's profile



1 Message

Friday, October 27th, 2023 11:04 AM

U-Verse system down?

Shockingly, in October of 2023, we still have U-Verse triple play (TV, Internet, Home Phone). We may be the last household on earth.

All services went offline yesterday morning.

According to self-help website, broadband Modem cannot get a DSL signal.
Cannot get through to any support. Automated phone system transfers to an agent but then it always drops the call. 

did AT&T finally pull the plug on U-Verse!?

Community Support


232.1K Messages

7 months ago

Hello @jimmymcgue!
Thank you for reaching out to us! We understand the importance of a reliable connection. Let's work on this together and shed some light on your concern.

Sounds like you are facing an outage, you can check the reason on our website about check for outages 

You can sign up for updates about your outage, and we’ll also let you know when it’s over. Here’s how: 

  1. Sign in to
  2. Select Get text updates now. (You’ll only get alerts for this outage, not future ones.)

Please note, based on the issue sometimes it takes little longer to fix the outages, but our team is working on the fix at priority. Your understanding is highly appreciated.

Here's some troubleshooting steps that might help.


For further assistance, we are always here to help!

 Thank you for contacting AT&T Community Forum.
Leon, AT&T Community Forum Specialist.

Former Employee


22.4K Messages

7 months ago

Uverse triple play services underwent name changes in December 2016... internet became ATT Internet, Uverse Gigapower became ATT Fiber and Uverse Voip became ATT Phone... only the IPTV service was left as Uverse name which h was sold SUMMER 2021.

If your services are out, it is not because Uverse IPTV was pulled but because the gateway does not detect a signal. Possible causes includes wiring issue inside or outside home as well as gateway issue.

ACE - Expert


27.8K Messages

7 months ago

Uverse is still up and functioning.  What lights are on your modem?  Have you rebooted anything?

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