New Member
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3 Messages
UVerse DVR not working red X on tv screen
I’ve done all the “rebooting” steps. Unplugging for 10 seconds, the. Unplugging for 10 seconds repeating for three times and then the down arrow ok button and power. Nothing is working. This is my 4th DVR in a year. Any suggestions since myATT page doesn’t have a troubleshooting area for my TV (I believe since DirectTV has aquired it)
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Official Solution
ATTHelp
Community Support
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231.7K Messages
2 years ago
Let's get that DVR back up and running, sonibueno!
First of all, thank you for trying the troubleshooting steps. We do appreciate it.
Let's try take this into another direction. We have two different options left to try and those are:
You can find the steps for both of those options in this forums article for U-Verse TV receivers.
To get your started with the step, they will be listed below:
To avoid losing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:
Unplug the receiver or DVR power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver and DVR.
When three white dots appear on the screen, unplug the receiver/DVR again.
Repeat this process two more times.
Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.
Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, and aspect ratio settings.
Using the above image as guidance, hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.
Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.
If the gear on the TV screen appears, wait until completion.
If the gear on the TV screen does not appear, repeat the disaster recovery process.
Try these steps and if they do not work for you, please accept this invitation to return here, and we can take a deeper look on what is going on.
Thank you for using the AT&T Community Forums.
Matthew, AT&T Community Specialist
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gr8sho
ACE - Professor
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5.4K Messages
2 years ago
How is your DVR connected to the gateway, @sonibueno ?
If you don't have a solid, reliable link, the failures will persist.
AT&T is responsible to ensure service and with that sort of history I would call them and ask for a truck roll. The only warning is they may charge you if the fault is not on their end.
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nothappylately
New Member
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1 Message
2 years ago
I'm beginning to think they are sending out second hand refurbished boxes. I've had to replace my boxes a couple times. Installed a newly delivered box this morning, it's working so far.... the other TV box which I replaced last week is now not working, the screen says.......
"Account unavailable" This set top box does not match the account settings ... restart account ....
The working box was installed this morning ..
.
I'm getting quite frustrated with ATT!
Sadly, my dad worked for the phone factory 30 plus years, so I wanted to support this company but I'm beginning to second guess my loyalty.
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