4 Messages
Return equipment
I had to pay for my devices for not returning, I paid $400.00 for this equipment. This material is of no use to me anymore, what can I do with it to recoup some my money, can it be used by someone else; can I sell it online?
Accepted Solution
ccyancey12
4 Messages
7 months ago
Yes that's it
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skeeterintexas
ACE - Expert
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27.8K Messages
7 months ago
I’m guessing that you’re in the wrong place. DIRECTV FORUMS
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formerlyknownas
ACE - Sage
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117.7K Messages
7 months ago
AT&T no longer entirely owns DirecTV.
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ccyancey12
4 Messages
7 months ago
I have already paid the fee of $440.00. Is there any way for me to recoup my money for the equipment?
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formerlyknownas
ACE - Sage
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117.7K Messages
7 months ago
I assume we're talking about a cell phone? It would have been helpful if you said what devices.
If you had to pay for them, unlock them from AT&T and sell them on swappa.com
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ccyancey12
4 Messages
7 months ago
Sorry, I meant cable equipment, I have two boxes and a modem, do people even use this equipment anymore or is it worthless?
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skeeterintexas
ACE - Expert
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27.8K Messages
7 months ago
Not wireless. Moving to Uverse TV (???).
What are the “boxes” you are referring to? Uverse Set DVR/Top Boxes? If you “paid $400” is this DirecTV equipment? DirecTV Stream?
When posting, it is helpful to be clear about the service you have, the equipment you have and the issues you have. 🙄
(edited)
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ATTHelp
Community Support
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232.2K Messages
7 months ago
Thank you for reaching us @ccyancey12.
We understand your concern with regard to returning of equipments. Let's guide you in the right direction.
Please be informed that, AT&T equipments must be returned within Twenty-One (21) calendar days after your service change or disconnected date.
If the same is not returned within the given time frame, you will be charged a Non-Return Equipment Fee.
Please go through our article on How to return your AT&T equipment.
Let us know if this helps!
David, AT&T Community Forum Specialist
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ATTHelp
Community Support
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232.2K Messages
7 months ago
Thanks for reaching us again @ccyancey12.
We're here to assist you with regard to refund of the non-return equipment fee.
To have a deeper look into your concern. Let's meet in a Direct message to get started. Please look out for a chat notification next to the bell icon in the upper right corner of the page.
We look forward to your response and the opportunity to help you!
David, AT&T Community Forum Specialist
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