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ccyancey12's profile

4 Messages

Tuesday, October 24th, 2023 8:10 PM

Return equipment

I had to pay for my devices for not returning, I paid $400.00 for this equipment. This material is of no use to me anymore, what can I do with it to recoup some my money, can it be used by someone else; can I sell it online?

Accepted Solution

4 Messages

7 months ago

Yes that's it 

Accepted Solution

ACE - Expert

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27.8K Messages

7 months ago

I’m guessing that you’re in the wrong place.   DIRECTV FORUMS

Accepted Solution

ACE - Sage

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117.6K Messages

7 months ago

AT&T no longer entirely owns DirecTV.  

Accepted Solution

4 Messages

7 months ago

 I have already paid the fee of $440.00.   Is there any way for me to recoup my money for the equipment?

ACE - Sage

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117.6K Messages

7 months ago

I assume we're talking about a cell phone? It would have been helpful if you said what devices.

If you had to pay for them, unlock them from AT&T and sell them on swappa.com

4 Messages

7 months ago

Sorry, I meant cable equipment, I have two boxes and a modem, do people even use this equipment anymore or is it worthless? 

ACE - Expert

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27.8K Messages

7 months ago

Not wireless.  Moving to Uverse TV (???).

What are the “boxes” you are referring to?  Uverse Set DVR/Top Boxes?   If you “paid $400” is this DirecTV equipment?  DirecTV Stream?   

When posting, it is helpful to be clear about the service you have, the equipment you have and the issues you have.  🙄

(edited)

Community Support

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232.2K Messages

7 months ago

Thank you for reaching us @ccyancey12.

We understand your concern with regard to returning of equipments. Let's guide you in the right direction.

Please be informed that, AT&T equipments must be returned within Twenty-One (21) calendar days after your service change or disconnected date.

If the same is not returned within the given time frame, you will be charged a Non-Return Equipment Fee.

Please go through our article on How to return your AT&T equipment.

Let us know if this helps!

David, AT&T Community Forum Specialist

Community Support

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232.2K Messages

7 months ago

Thanks for reaching us again @ccyancey12.

We're here to assist you with regard to refund of the non-return equipment fee.


To have a deeper look into your concern. Let's meet in a Direct message to get started. Please look out for a chat notification next to the bell icon in the upper right corner of the page.


We look forward to your response and the opportunity to help you!


David, AT&T Community Forum Specialist

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