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Jordy85's profile

New Member

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13 Messages

Tuesday, October 10th, 2023 11:41 PM

Recordings Are Unplayable

Recently ran into an issue where my shows appear to be fully recorded, but when I play it, it behaves as if you are at the end of the recording. On some recordings, it does this immediately upon starting it. On other occasions, it runs for a longer length of time before doing this. I originally thought this was solely isolated to MTV, but I recently saw it on AMC as well. I've tried restarting the whole system (gateway, DVR, wireless boxes and WAP) but to no avail. 

Has anyone encountered this and found a fix? Is it possible that the DVR is faulty? I recently replaced it in the last yr, so hoping this is not the case.

Community Support

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232.1K Messages

7 months ago

Hello @Jordy85,

 

Thanks for reaching out to us! Let’s work on a fix and find out what's causing this! 

 

We recommend that you try this first and troubleshoot your AT&T service here!

 

  • Restart your TV receiver by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress.
  • Restart your Wi-Fi® Gateway by removing the power cord for one minute then plugging it back in. This will interrupt all your AT&T services, including phone and TV.

 

Also, please feel free to fix issues with your U-Verse TV recordings here!

 

You can also manage your DVR recordings here!

 

We hope this helps!

Thank you for contacting AT&T Community Forums
Leon, AT&T Community Forum Specialist

 

New Member

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13 Messages

7 months ago

Hello,

Many thanks for the reply. Will give the above a try and let you know if I see any issues.

Community Support

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232.1K Messages

7 months ago

Hey @Jordy85!

 

Thank you for contacting us again! Please feel free to reach out to us for further assistance, we will be glad to assist you.

 

Looking forward to hearing from you!

Thank you for contacting AT&T Community Forums
Leon, AT&T Community Forum Specialist

New Member

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13 Messages

7 months ago

Hello @ATTHelp 

I regret to say you that your solution did not work for me. One other thing I realize, is that it happens between the 7:30 to 9PM time period. Same MTV and AMC seems to be the only affected. The plan is try and pick another channel around this time and see if it that causes the fail. Is it possible that the box is doing maintenance on itself at this time? 

One more thing that came to mind is the possibility of scheduling by series causing the issue versus just finding the episode and recording individually. Could that be another reason? 

Let me know when you can.

Community Support

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232.1K Messages

7 months ago

Hi @Jordy85, we understand your concern. Let's get the help you need.

 

 

Please meet us over a direct message in order to better assist you. To get started, please Look out for a chat notification next to the bell icon in the upper right corner of the page.

 

Looking forward to connecting with you.

 

JasmineS, AT&T Community Forum Specialist

1 Message

7 months ago

I have the exact same problem but the solution has either not been reached, or was done privately via messages. Can you update this if a solution has been found?

New Member

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13 Messages

7 months ago

Hey Wiley,

Their private chat directive was to call Uverse via phone and report the issue there. Did that and their techs mentioned that they've opened a ticket and are looking into it for me and would report on a fix as soon as it is found.

Haven't heard from them since then and have been limping along. Does this happen on a certain set of channels for you like it did for me? It also seems to be around the same time in the evening (7 to 8:30 PM CST) for me.

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