Why does Uverse lose signal every night at 11 pm, and then several times after that?

Hi @NLMoss,

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Lafayette, AT&T Community Specialist

Same thing is happening to me. Every day for 2 weeks. So ridiculous. 

Anyone find a solution for this? We have the same problem since install  2 months ago

I have been having this problem for a year now and nothing has been done or figured out. I’m close to switching services. 

Usually when this sort of thing happens, you have:

1) A line that is barely making do in providing you with your requested bandwidth, AND

2) Something generating intermittent interference, OR

3) A connection in the line that is temperature/humidity sensitive

I'd start by looking at the line stats from your Gateway (http://192.168.1.254/ , Broadband tab, look for the table with the sync rates, attenuation, SNR and error counts).  Make a screenshot of that and post as a reply and we'll have a look see and tell you how to proceed.

This is still happening.  You are charging me full price and turning off my TV at your convivence.  That is not any way to do business.  If this many people are having the issue you cannot tell me you don't know what is happening.  Please stop this.

@germannl ,

It happens to different people for different specific reasons, normally related to their individual home or service line, typically:

1) A line that is barely making do in providing you with your requested bandwidth, AND

2) Something generating intermittent interference (either in your home or nearby), OR

3) A connection in the line that is temperature/humidity sensitive

I'd start by looking at the line stats from your Gateway (http://192.168.1.254/ , Broadband tab, look for the table with the sync rates, attenuation, SNR and error counts).  Make a screenshot of that and post as a reply and we'll have a look see and tell you how to proceed.

For an example of how hard it can be to track down the source of interference, here's an example of interference that knocked out Internet access to a whole village at the same time every morning:

https://www.bbc.com/news/uk-wales-54239180

We are here to help with your Uverse TV service, @germannl,

Uverse TV does run on Internet as @JefferMC stated.

Are you receiving any error messages or codes on your Uverse receiver?

Try restarting your main router and your Uverse TV receiver.

• The Uverse receiver needs a stable Internet connection to work properly. If unstable, users will have trouble with using their service.

You can also use our Smart Home Manager to help diagnose and troubleshoot any Internet troubles.

Let us know if this helps.

Max, AT&T Community Specialist

Um, thanks, Max, but I did not say that U-verse runs on the Internet.  Some parts of U-verse do (e.g. the Mobile App, the music service and possibly OnDemand), but the U-verse IPTV signal actually doesn't run "on the Internet".  It does, however, run on the same AT&T network connection as your AT&T Internet service and something that affects one often affects the other.

I am having the same problem and no solution yet.  Goes off every night at 11pm and the. Shuts down several times for the next few hours