Contributor
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1 Message
U-verse app does not recognize receivers
The u-verse app cannot recognize he receivers on my home network (using iPhone and iPad). What am I missing?
Contributor
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1 Message
The u-verse app cannot recognize he receivers on my home network (using iPhone and iPad). What am I missing?
claire316
Contributor
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2 Messages
4 years ago
I must agree with DaTruth. I wanted this mobile app to work so badly, because the remote offered with U-verse is terrible. Who doesn't make an RF remote? Voice recognition, even Rocu's have it!!
I was hoping this would solve all the inferiorites of the uverse remote. I will NOT even recognize my iphone 7 or 8, simply tells me that I need to check my wifi setting to make sure both phone and TV are on the same wifi...DUH..it is. Please give me some advice?
A 45 minute phone call with tech support couldn't even help.
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gr8sho
ACE - Professor
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5.4K Messages
4 years ago
Hello. If on iOS, try version 6.2.3 which was released recently and see if any improvement.
Some users have reported issues using the app with Android 10.
Receiver discovery only works when connected to the WiFi of the gateway, and won’t work if connected to an access point.
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kibbles95
Visitor
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4 Messages
4 years ago
has there been a fix to this yet?
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ATTHelp
Community Support
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231.5K Messages
4 years ago
Let's get your U-verse TV app working again @kibbles95!
The issue mentioned in this thread can be resolved normally by rebooting the gateway and all of the DVR receivers at the TVs.
Rebooting them will sync them all up which will also resolve issues with the mobile app.
Please let us know if this resolves the issue!
Jessika, AT&T Community Specialist
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kibbles95
Visitor
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4 Messages
4 years ago
i tried all of that and nothing
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ATTHelp
Community Support
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231.5K Messages
4 years ago
We can get you connected to the U-verse app @kibbles95!
First, what device are you using to connect to the U-verse app? Have you tried another device or logging in directly on the website? Do you get the same result?
Thank you for using the previous steps we suggested. Next, we recommend uninstalling and reinstalling the app from your device. While you are waiting for it to uninstall, go ahead and reset your gateway / modem one more time. Once everything is back up, check to make sure your device is connected to the same Wi-Fi as the receiver.
If you are still experiencing issues with the app, we recommend our troubleshoot and resolve tool. Remember to log in with your myAT&T account credential to get personalized troubleshooting steps and diagnostics.
If you need any additional assistance, please don’t hesitate to let us know.
Bonnie, AT&T Community Specialist
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kibbles95
Visitor
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4 Messages
4 years ago
Pixel 2xl. & LG6. My samgsung s4 used to work and lg6 worked about a yr ago and now doesnt.
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kibbles95
Visitor
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4 Messages
4 years ago
I have also uninstalled and reinstalled apps on both phones. I've also gone to each box and enabled them also I've unplugged the router any other box also and plugged them back into reset. Also when I was in the enabled app on the box it shows what looks like to be that my phones have access
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ATTHelp
Community Support
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231.5K Messages
4 years ago
Hi @kibbles95, we are here to help with the issue of you having trouble signing into the U-verse online app.
We have some recommendations that may help fix your app issue on our community forms web site.
Please note: U-verse TV customers can have up to five mobile devices registered per ID (master or sub) at any given time.
The U-verse app requires that you have the latest iOS. If your device is not compatible with the latest iOS, the app will not work. To view online content, you must be subscribed to the U200 or above.
Let us know it you continue to have issues.
Lafayette, AT&T Community Specialist
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Mkala2000
New Member
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2 Messages
3 years ago
Same issue here using s9, can't get it to connect. It shows under enabled devices my old s7 and s5. Those used to work. I'm thinking maybe it doesn't work because they removed the remote control technology from the phones. I remember Samsung used to have the ability on older phones to be used as a remote. Is the Uverse app dependent on the same technology? I would think the app was using wifi but maybe not.
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