Contributor
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3 Messages
TV Apps not working
I'm a U-200 subscriber, I get all of the ESPN channels, and also BTN, NBCSN, etc.. Unfortunately, when I try to use TV network apps on my iPhone and iPad (like ABC, Watch ESPN, NBC Sports Live Extra, Fox, BTN2Go, etc), after selecting ATT U-verse as my participating TV provider and entering my U-verse credentials, I just get the User Not Authorized error from every single app. Does anyone know how to fix this? I don't have time to spend an hour on hold waiting for tech support, and I am about to switch back to another provider after only short time with U-verse.
Examples of errors:
NBC Sports Live Extra: "We're Sorry it looks like you're not a subscriber to this channel. Please contact you're provider."
ABC: "Error code:400-1. Unfortunately, you cannot access this content. Please contact your TV provider for further assistance."
BTN2Go: "User is not authroized to this content."
Watch ESPN: "Unable to play video. You are not authorized to play this content. Please contact your provider."
Can someone please help or let me know what I need to tell the techs so they can fix it for me??? I talked with three techs and no one can seem to help me.
Also trying to use uverse.com does not work as it constantly says it is down for service everytime after I log in.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.6K Messages
6 years ago
Hi @firehawk_77
Try troubleshooting the U-Verse app with the steps we have here. If you're still unable to get signed in to watch your programming, let us know and we'll see what we can do.
Aminah, AT&T Community Specialist
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ATTHelp
Community Support
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231.6K Messages
6 years ago
Hey @firehawk_77,
We understand how this can be frustrating, so let us help!
This is a known issue with 3rd party apps and our engineering team is working to resolve it. Currently, the only workaround is to use the Uverse TV app to stream your favorite network content.
Let us know if you have further questions!
Rury, AT&T Community Specialist
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firehawk_77
Contributor
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3 Messages
6 years ago
@ATTCares/Rury,
That's the problem... Uverse doesn't work for me either. I'm constantly given a message that the app is not available at either before or after I sign in.
How am I supposed to use part of the service I'm paying for third party or otherwise?
I'm really frustrated here.
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firehawk_77
Contributor
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3 Messages
6 years ago
Ok, I've gone through the steps to try and use U-verse and am still not able to use it either. So far no apps work and I'm not able to use other streaming services tied to my service. Help!
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justin275
Teacher
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14 Messages
6 years ago
I have this exact same issue. I can, however, use the U-verse app. However, the U-verse app only goes so far as some services don't stream over the U-verse app and instead require you to use their app. For example, AT&T Sportsnet, a service owned by AT&T doesn't even stream over the U-verse app but instead requires you to use a separate app.
It looks like this is a very common issue that people are having. AT&T - you need to provide an ETA for a solution to this.
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