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M

New Member

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1 Message

Monday, December 7th, 2020 3:14 AM

Can't select UVerse as Cable Provider through NBC Sports App and other applications/websites.

Every time I try to verify NBCSports, ESPN, etc. website or app to my UVerse account, I get the following error:

An error has occurred

https://zlp43001.vci.att.com/sps/authservice/authentication
2020-12-07T03:01:43Z

Error details

An error occurred fulfulling the current request to https://zlp43001.vci.att.com/sps/authservice/authentication.
This error was caused by an internal/unexpected error on the invoked protocol module leading to the exception displayed below.
Please validate configuration of the executing protocol and environment.
This is not a problem with the SPS.

Stack trace

                
  I have seen this in forums without resolution, thought I would try here too. I can log into Uverse and Att, but not live sports via NBCSports App, or any of the other non-cable TV providers. You click on verify 

cable providor, and after selecting UVerse this comes up. Happens on tablet, cellphone, and laptop.

Community Support

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232K Messages

3 years ago

Hey, @madmonster99. We'd be glad to help you stream with our credentials!

 

Since this is happening on multiple devices it might be related to the account itself.

Give it a try and let us know how it goes!

 

Ramses, AT&T Community Specialist

New Member

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2 Messages

3 years ago

I’m having this same issue and so is my daughter with her sub account email I’d and password.  UVerse 400

(edited)

ACE - Professor

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5.5K Messages

3 years ago

This is a chronic problem that att is unable to get resolved with Comcast.  If you retry at a later time it might work.  

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