Worst Customer Service Ever

@teetertotter if in fact it was randomly recorded the customer service reps and their supervisors do not have access to those recordings. Only at the corporate level are they accessible.

@Constructive, ya, I guess it would be a dead horse, unless requested by an attorney under the "Freedom of Information Act." I have found the Corporate Office at (Phone number hidden) and the normal complaint phone number as (Phone number hidden), which is general info when Googled. Then, you have to take the right approach to the matter and you still might not like what they have to say. Requesting a copy of the original contract, might be in order for any disagreement. Constructive, might you have additional comment for help or have clarification for those that are angry or do not understand some ATT internal reps positions? Who can request the recordings from Corporate? What info must they have before hand?

Yes, the phone numbers are hidden, but you can Google for those that might want more help, if worth it.

FOIA applies to documents and information controlled by the U.S. Government. AT&T is a publically held company.

I suppose one could employ an attorney ($500+ an hour) to try to get a court order for recordings since those belong to the company.

Ya, have to see the contract first, before acting. This is good conversation if there are any alternatives or cause for recourse....if worth it to get $$$ back.

I think you can forget the BBB, dealing with ATT. Years back, I did contact the BBB on an Amana Refrig and received 4 day results. Repair part at no charge...long story short.

Have a great week all!