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krcunningham's profile

Tutor

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35 Messages

Friday, April 19th, 2024 10:54 PM

Closed

Uverse

How to contact a live agent for renewal?

This conversation has been merged. Please refer the main conversation:

Customer retention - no help!

Accepted Solution

ACE - Expert

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27.9K Messages

2 months ago

1-800-288-2020.  Say “cancel” to get to Loyalty.  They would be the ones to offer any sort of discount.

ACE - Expert

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27.9K Messages

2 months ago

Renewal?  If you are a correct UverseTV customer there’s no renewal to be had.

I’ve had UverseTV since 2007 and have never had to renew anything.  🤷‍♂️

Former Employee

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22.5K Messages

2 months ago

If have current service, you just keep paying the bill….

Uverse IPTV is now a part of DirecTv since summer 2021 when DirecTV was sold along with DirecTv Stream and the Uverse product. ATT is now cellular services (Wireless phone, Fixed Wireless and ATT AIR) , home internet and home phone products.

Tutor

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35 Messages

2 months ago

To clarify,  I need to call to discuss discount being eliminated.

Employee

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200 Messages

2 months ago

For expired promotion speak to loyalty to just give you a new one.

ACE - Expert

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32.5K Messages

2 months ago

@krcunningham 

Discounts do not have a "renewal".

You call and speak to customer support, or possibly retention if you are considering canceling, to see if a new discount might be available.

Be aware that there might not be any discounts. They are not a guarantee, not something obligated. Remember TV is an entertainment service. Any discounts are a temporary perk. So make sure you plan for full cost so that you're not subscribed to more than you can handle.

Also, U-Verse TV is a grandfathered service. They no longer accept new customers. It would be expected that discounts are increasingly becoming few and far between because of that.

(and yes it helps to ask the full question in your opening post so others don't have to go "renewal of what?" and have you clarify later.)

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