Terrible customer service!

I recently moved. I was planning on transferring my Spectrum cable & internet, but was contacted by a 'concierge' (I suppose she got my info from my apartment complex) and she sold me on a cable and internet package that supposedly included Bravo. This is the only network I watch on TV and really the only reason I pay for cable in the first place. It seemed easy enough, so I agreed and signed up. 

HUGE MISTAKE. 

Pretty quickly I realized that virtually none of Bravo's shows were available On Demand. I called repeatedly to ask about this, thinking it was just a problem with my cable box. It was not until weeks later (and too late to cancel my service without a termination fee) that I was informed Bravo has a deal with AT&T that only offers limited service. 

The 'concierge' did not tell me this when she solicited my business and sold me on AT&T. Had she told me in the beginning that the Bravo I was receiving in my package would not have any shows available to watch On Demand, I would never have agreed or signed up in the first place.

I switched back to Spectrum so that at least now i have access again to all Bravo shows. 

However, AT&T refused to credit me any money for the crap service they sold me on and charged me a $180 termination fee for both my internet and cable because I missed the grace period to cancel. 

Long story short, they basically stole $500 from me. And every time i called, the operators acted as though there was something wrong with me for being upset. 

I'm sorry, but having a corporation as large as AT&T lie and solicit my business under false information and then have its employees act as though there is something wrong with me for being upset over losing FIVE HUNDRED DOLLARS is beyond my level of comprehension. 

Huge fail AT&T. This was the worst customer service I have ever experienced.