Uverse Acct. No. xxxxxxxxx
On 5-4-2016, Kathy in the Missouri office gave me a "One Time $40.00 payment for the month", which I promptly paid on the same day. This was in lieu of the $53 bill. TO DATE, this One Time $40 payment offer has NOT POSTED on my account. Quite the contrary: You posted $13 unpaid, and in the new bill you charged me a $9 late fee -- that's $22 over the $40 for the month of April that was given to me by Karen, Missouri office xxxxxxxxxx, on 5-4-16 at 6:35pm PST.
I called from xxxxxxxxxx -- you have a traceable log of my call.
Please Fix This.
Uverse Acct. No[edited for privacy – please do not post personal information]