Filing complaint w/ FCC for Bait and Switch tactics

Hello @wthompso1!

I regret hearing you were given a plan from the loyalty department which increased the bill. This is definitely not the experience we want you to have. I am more than happy to help with this today!

Please send me a private message to @ATTCares with your full name, account number, contact number, and when you were offered the new plan. I look forward to your response!

I’m glad I could help. Thank you and have a great day!

Daniel, AT&T Community Specialist

I have been lied too several times about credits that were to happen and never do.  The agents lie and say they have it in the notes, but never actually put them in.  It is the most unethical company I have ever dealt with by far.  The merge of the 2 companies has the employees hating each other...and a 65% turnover in their call centers isn't helping.  I am done with ATT and DirectTv at contract end.  Tell everyone you know to avoid both!

I was lied to as well.

Happened to me in the worst way, got the same response and my bill is through the roof.

Can you tell me how you reported this to FCC?

i went to att store - even the sales person said straight to my face - tough luck. then talked to someone on-line and got the same thing. does anyone know what is the least expense way to get out of contracts and who to go to?

This just happened to me they promised me a pkg 63 a month for 12 months afterwards wb 141 month. $300 Visa waive installation & receiver. I repeated the offer 3 times even to the supervisor. My bundle is 137 for 12 months received $100 gift card. Attempted 3 chats disconnected. First call she said that wasn't possible and when I asked could they play back the tape she hung up on me. 2nd call nice lady took $5 off. But I am being treated like I'm a con artist I have been conned. To switch to their services and obviously some monetary incentive for the rep. Finding this forum infuriates me even more! 

Do not deal with ATT.  They love bait and switch.  I was promised Directv and internet for $89 a  month.  I get a notice that I already have internet, which the sales person should have seen when he looked up my account.  Now the price would be $120 a month.  Spent an hour and a half on the phone had to repeat my story to 7 people.    I cancelled my order, but not really sure if it's cancelled.  Didn't get a confirmation email.   

 Same here.  I have the trascripts showing the price and what we were supposed to receive.  They lowered our internet to 18 mbps without telling us (we have the transcripts to show we signed up for 25 mbps.  Tech support and sales confirmed and said they cant do anything to help us.  This is after we supposedly got a free tablet with our renewal then received a bill for $200.  All the terms are in the online chat transcript and ATT has the info on our account but they did nothing.  Sent the info to my lawyer and will file a complaint with FCC.

I just fell victim to their $400 sign-up promotion, which hasn't existed since 2015 on my follow-up call.  I was putting a complaint together on BBB website, and realized that this is a common thing from AT&T.  [Edited to comply with Guidelines]

They got us too. Promised us a bill in-store of $150 per month. $200 per month showed up in the mail. They even failed to honor my employer discount properly. Now I get to make another call to the customer service department to ask someone else to ask AT&T to honor the plain letter terms of our contract. If that doesn't work, I have to file a grievance through my employer. Glad I spent nearly an hour online chatting with a supervisor, Ariel, who disconnected rather abruptly without helping me in anyway or at least checking to see if I have any more questions.