New Member
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2 Messages
Cant get a person on the phone for Fraud Department
I was a victim of identity theft and have been trying to get in touch with the fraud department for several days now. Each time on hold I suffered through the hold music for roughly an hour or two each time and have yet to speak with a person. Is there another way to contact the fraud department or begin an investigation? I can't sit on the phone this long each workday trying to get help.
ATTHelp
Community Support
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231.6K Messages
4 years ago
We apologize for the delay in response time in the Fraud Department, @lnsgeology.
If your identity was used to establish AT&T service without your knowledge, please call our Global Fraud Management Organization at one of these numbers:
We ask that you have patience and wait for a representative to speak with you. Thank you for reaching out and allowing us to assist you!
Ariel, AT&T Community Specialist
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UverseFraudDeptMIA
New Member
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5 Messages
4 years ago
@insgeology-have you been able to get thru? your post was 22 days ago.
If there has been problems trying to even report fraud for this long, seems like AT&T and U-Verse has a significant lack of resources in their Fraud Department. If consumers cannot even report ID Theft and Fraud, how can they even address or investigate these in a timely manner?
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acastro01
New Member
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1 Message
3 years ago
I am having the same problem right now. I have waited hours on end for a couple of days. Someone has used my social security to get serives. When someone from global fraud answers they transfer me back to the other fraud department and I keep getting bounced between both. For hours. The company does this on purpose so they won't have to be accountable for a fraudulent account so that you get discouraged and have to pay. Document it and call your states attorney general consumer abuse/fraud and file a claim, then call the better business bureau, file a police report, and email your state rep. Someone has to answer. ATT is helping criminals scam and it's not right. I have been an ATT customer for 5 years, and paid my bill faithfully. Shame on them for not taking a corresponding form of picture ID with a social.
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greenn
New Member
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2 Messages
3 years ago
In 2016 someone used my social to open an a At&t. I spoke to the company about this in 2016 then again in 2020. I have emails letters and notes regarding the fraud issues. Today I attempted to open an acct with At&t only to find out, they did not update my information as they said they would. What should I do?
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sjbdallas
New Member
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3 Messages
3 years ago
This is very disappointing. I've also been on hold for a few days now trying to resolve it. I was also told to go to www.att.com/uverse/idtheft and fill out a form but guess what, that site doesn't exist. I guess this is what we have government representatives for. Maybe a call to a few consumer reporters will help fix the issue too.
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lnsgeology
New Member
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2 Messages
3 years ago
This was a long time ago for me, but what finally worked was using identity theft services through All Clear ID (or life lock, etc. any of those companies should be the same). I had them for years but put them to work on this and they took care of a lot of it for me (spent the time on hold and would conference me in, etc). Worth every Penny to save my sanity with this crap. ATT did nothing but make it a painful process.
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SavBOT
New Member
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1 Message
3 years ago
Just recieved a Collection Notice about an ATT Direct TV account. I;ve never had ATT services before, I was told the service was from a state I've never been to nor have I known anyone to live there. They said they wouldnt call me anymore and gave my a phone number to call. 800-860-8542. I called and was told that because the acct# in question was 9 digits I had to call 877-379-2319. A women answered and the connection was very poor. We talked and she sends me an email with instructions to basically send personal identification documents between certain dates to clear the matter up and mail them to so place in NJ. I'm not comfortable with sending any of my personal info anywhere, let alone to a company that authorized a fraud acct to be opened in my name. Is there anyway around this?
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baseballisback
ACE - Professor
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7.7K Messages
3 years ago
Please make sure you post in the correct forum.
If you're ever unsure if something is a scam, do not talk to any agent or press any buttons on your phone. Immediately hang up and call a known number for the company. Their agent will tell you how to proceed.
It's the same way with emails. Do not click on any links in the email. Go directly to that website from your browser and not the email.
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kthorn9801
New Member
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1 Message
3 years ago
we have had a huge unauthorize charge on our bank acct with ATT connect as the person. I was on the phone for 2 1/2 hours yelling and cussing trying to find out what the (Edited per community guidelines) is going on. noone could help was transferred to the fraud dept and they were closed for the night. this is theft and fraud and charges will be brought up against att
(edited)
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RfreemanB1
New Member
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1 Message
2 years ago
I definitely need AT&T to address fraud from at lest companies (AutoDesk) and (OneSpan) both of which continuously requested/required me to order 3 phones to work from home. After 2 months of deliberate lies and my refusing to order up to 10 phones, my phone bill was paid each month by the company. Please find out who victimized me, called and texted all hours of the morning and night, it’s was all a nightmare. I am not liable for bills which were paid by these fake companies after seeing a zero balance. I don’t know whether to trust AT&T now. Why did I get scammed? Who else could be receiving these encounters and harassing texts? Where are the representatives who handle scams so that I can avoid paying $1000 for bills which were paid yet now return as unpaid on my account by fake work from home jobs?!? This is completely horrendous and preposterous and someone else will be next because those people appear sincere yet they turned into evil scammers worker together!
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