New Member
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1 Message
Att equipment
After ending my contract, I requested boxes/info for returning my equipment. I never received my boxes, no email with info or anything . I did however receive a bill from a collection agency that had equipment charges on it. How can I return this equipment and resolve this?
Constructive
Former Employee
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32.9K Messages
3 years ago
You take it to FedEx or ups. They will pack and ship it for you
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Jeffster
ACE - Professor
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2.6K Messages
3 years ago
https://www.att.com/support/topic/u-verse-tv/topic_equipmentsetup-topic_helpfulresources/
https://www.att.com/media/att/2015/support/pdf/RMA_Return_Instructions.pdf
(edited)
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skeeterintexas
ACE - Expert
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27.7K Messages
3 years ago
If it's been more than 90 days, they don't want it back.
From the TERMS OF SERVICE:
Return of Equipment.
Upon termination of the Services for whatever reason, you must return the Equipment, undamaged, within 21 calendar days to AT&T. If the Equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the value of the Equipment. We may retain any advance payment or deposit, or portion thereof that previously had not been refunded, if you fail to return the Equipment within this time period. If the Equipment is returned within 90 days of termination, any fees charged for the Equipment will be refunded (other than fees for damages). No refunds will be made for any Equipment returned more than 90 days after termination.
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