Unlock my Phone??

What are you trying to do with calling and emailing?  If you want to unlock your phone, you request an unlock online and select the deployed military option.  That will have instructions for sending in your deployed military orders.

I did that and still nothing I’m her overseas for 3 years possibly more on orders 

Typically you go through military cancellation with number held, submit deployment orders. If your phone was purchased prior to deployment orders you're eligible to have the remaining installments waived.  

⚠️If you purchased your phone after deployment orders you have to pay off the phone in order to unlock it

https://www.att.com/military/military-landing-page

Hey @Druella,

We hear you, and we would like to provide all the help you need to unlock the device. 

Please find the eligibility criteria below: 

• Serving in the Army, Navy, Air Force, Marines, Space Force, Coast Guard, Merchant Marines, Commission Corps of Public Health, Commission Corps of NOAA, National Guard, state military forces, or organized militia called into active service by a state governor.
• Serving in the Reserves or National Guard and called to active duty.
• Listed as an active member of the U.S. military by the U.S. Department of Defense.
• Going to active-duty deployment, basic training, boot camp, full-time training, or annual training.
• Being transferred for 90 days or more (or the time period given by customer's state of residence).
• Transferring from base to base.
• Attending a school designated as a service school by federal law or by the secretary of the related military department.
• Deployed after the AT&T service contract began.
• In good standing with the account and agree to pay the latest bill.

As our valuable mentioned please submit the ⁠request online, the unlock request can be submitted at the same time within the same e-mail. It does not have to be a separate request.

Hope this helps! Feel free to let us know if you need further assistance. 

Thank you for contacting AT&T Community & Forums,
GaryN, AT&T Community Specialist.

The online unlock request required a wireless pass word (numeric only) that I don’t remember setting and it locked me out before I could get in touch with a real agent and not a virtual assistant so I have to wait 24 hours