Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
事情是这样的,前段时间朋友从美国旅游回国送给我了一部iPhone xr,然而我却不能在中国使用他,我按照att网站链接解锁,但是在中国一直点不了下一步,请问还有什么别的方法可以解锁我的iPhone 吗?我可以提供它的信息
Questions
•
Apple
我们无法解锁此设备,因为我们无法在AT&T出售的设备数据库中找到它。请致电800.331.0500寻求帮助。
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
I'm looking to unlock my device (Razer Phone 2) so I can move to another carrier. I've been approved for the unlock and I have the unlock code but under the instructions is just: ${masterData.unlockInstruction}. There is no link or anything; any help would be appreciated!
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
How to enter the Network unlock code on my alcatel 5004R
Questions
•
Account Features
Accepted Solution
Official Solution
Closed
Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot
Questions
•
Samsung
Accepted Solution
Official Solution
I’m trying to get AT&T’s Mobile Security/Call Protect add-on off my phone, but it says it can’t be removed. I would prefer to simply get both apps from the Apple App store and pay for Plus on the Mobile Security, which will automatically enable Plus on Call Protect as well.AT&T trying to t
Questions
•
Account Features
The status says that I was approved but I never received an actual unlock code, where can I get it?
Questions
•
Samsung
I need to sign up for an online account, however I have no computer at my home. I have access to a computer either at the library or at work, but when I'm at either of those computers I'm not at home, so it's impossible to answer the phone call from AT&T that provides a code that's required for
Questions
•
Landline Phone Troubleshooting
How do I get my approved ACP benefit transferred from Qlink wireless to my ATT internet account for the discount?? It says I need to notify my current phone or internet company. I tried to contact ATT tonight, filling out the info on my att and I got a representative, who verified my info, but then
Questions
•
AT&T Fiber Account
Purchased a pair of phones on ebay new from a seller advertising as network unlocked. Have since chargebacked and won, but now have 2 phones locked to AT&T network and we are on Tmobile now. I contacted AT&T Device Unlock and was given a code off my IMEI for one phone, but it di
Questions
•
Samsung
I can not log into my email again! Just went through this a month ago. Can a help agent please send me the reset code again????
Questions
•
AT&T Mail Login & Security
我正在嘗試使用我的預付費SIM 卡,我已經將其放入手機中,並且我收到了來自at&t 的短信,給我一個激活我的SIM 卡的鏈接,我已經完成了所有信息的提示,它顯示了我“我們正在處理我們的系統。請給我們一些時間,稍後再試。 ERROR CODE: SSACT-523”,我在 Google 上搜尋我可以撥打877.426.0525 來啟動我的 SIM 卡,但我的手機現在甚至無法打電話,我該怎麼辦
Questions
•
AT&T Internet Installation
尊敬的先生,您好 !我的账号为# ***,你们最近漲价的收费单收到。但我实在无能力每月支付这么多钱,我是个老年人,平时仅仅上网看看电脑而已,也不要什么髙速。特恳请你们帮助照顾,能给我最低优惠价。 谢谢 !用户 Xingru 06/01/2016 [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbe
Questions
•
2016
I am trying to create an at&t account and I am not receiving the sms code
Questions
•
AT&T Mail Login & Security
I have an iPhone Mini 12 running iOS 16. How can I convert the physical SIM card to an eSIM. While I have the ATT prepaid SIM card in my try I do not see an option to Convert eSIM, I only see the option to Add eSIM. Once I click that it is asking for Scan QR Code or Transfer From Nearby iPhon
Questions
•
Account & Usage
I SUBMITTED MY REQUEST ONLINE AND GOT APPROVED BUT THE EMAIL DOESNT CONTAIN THE UNLOCK CODE ONLY SAYS${MASTERDATA.UNLOCKCODE}
Questions
•
Samsung
Brand new ATT Galaxy Z Fold3 5G bought from individual. Unlock code provided and worked so could use phone on T-Mobile. After two months, wireless charging stopped working so sent for warranty repair to Samsung. Came back repaired but now locked again. Got unlock code from ATT website (it was same a
Questions
•
Samsung