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neuman8's profile

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Monday, September 19th, 2022 7:25 PM

How to convert a prepaid pSIM to an eSIM on iOS

I have an iPhone Mini 12 running iOS 16.  How can I convert the physical SIM card to an eSIM.  While I have the ATT prepaid SIM card in my try I do not see an option to Convert eSIM, I only see the option to Add eSIM. Once I click that it is asking for Scan QR Code or Transfer From Nearby iPhone.  Once I click QR I also have the option to Enter Details Manually.  Does ATT prepaid online generate this QR code based on IMEI and IMEI2, where do I go to get that QR code?

New Member

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5 Messages

4 months ago

It looks like you can't transfer an AT&T Prepaid SIM card into eSIM by yourself. I went to an AT&T store (owned by AT&T, not an authorized reseller)  and the agent did it for me in 5 minutes (using his computer). HOWEVER, since then, I am not able to send any MMS from my iPhone to an Android phone. The picture icon in the Message app is greyed... Nobody seems to know how to fix that.

I have tried the used "check the MMS settings", "restart your phone", "reset your network settings"... but no luck.

ATTHelp

Community Support

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207.4K Messages

4 months ago

Hello, @neuman8! We understand wanting to convert from a physical SIM card to an eSIM!

 

To convert a prepaid physical SIM card to an eSIM, you would need to go to your local retail store location to make the switch. You can choose to make an appointment at the store location nearest you, and select a time that best fits your schedule.

 

Please let us know if you have any additional questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

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