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monfster's profile



98 Messages

Sunday, November 28th, 2021 3:38 AM

why am i getting error code IA3 when trying to restore a mobile security plus subscription to my device?

I’m trying to get AT&T’s Mobile Security/Call Protect add-on off my phone, but it says it can’t be removed.   I would prefer to simply get both apps from the Apple App store and pay for Plus on the Mobile Security, which will automatically enable Plus on Call Protect as well.

AT&T trying to treat these apps as add-ons via my elite account is getting in the way, I suspect.  I downgraded from the free Mobile Security Plus package once I realized that that would not enable plus on the Call Protect app as well, when the paid subscription does do that.

If I could get AT&T out of the way of these Apple App Store purchases, I suspect the App Store would restore the Plus subscription to Mobile Security, which would then allow Call Protect to automatically upgrade as well. 

Instead, I’m dealing with error code IA3, which is not referenced in any support docs.   Is there a way I can force AT&T to not force me to accept an add-on via myAT&T and just remove it from my add-ons?   I don’t understand why one of those 3 Call Protect related add-ons is REQUIRED to be subscribed to - it’s not in my customer agreement, as far as I can tell.  

Get out of the way of a well functioning app store and let me do my work, pleae.

Accepted Solution

Official Solution



98 Messages

2 years ago

Found the solution:  Call AT&T, make your way through Customer Service to Tech Support (it takes a bit, you have to wait until the CS rep realizes that they can’t do it).

Once there, have them replace whatever CP&MS Add-On you have on your device with the CP&MS “iTunes billed” add-on.   Then your paid App Store subscription for MS plus will activate, which will allow  Call Protect Plus features to activate. 

AT&T should just allow the user to add the iTunes billed option add-on themselves.   Seems to be a lot of work for Tech Support to be doing just so AT&T can steer you through their paid offering in an attempt to get out of paying 30% of $3.99 to Apple.


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