Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5M)

Relevance
Selected Relevance

Accepted Solution

Official Solution

First bill vs final

I was billed over $200 on my first bill and I was told by two different agents through chat that this was because I was charged for the first month and the last month of the contract.When I got the service, by bill was about $104 and now it is about $70. Does anyone know if AT&T will give me some ki

Questions

1.2K

3

0

0

Accepted Solution

Official Solution

When am I suppose to get my rebate for my modem? this better not be a scam

I got my service turned on a month and 10 days ago and I have not heard or seen anything about getting my $100 rebate. When exactly is that suppose to show up?

Questions

6.7K

1

0

0

Accepted Solution

Official Solution

Auto pay question

If I enroll in auto pay, and it in the future don’t have funds in my account on the day of renewed service, are there any repercussions?

Questions

1.7K

2

0

0

Accepted Solution

Official Solution

Contract upgrade.

I want to close my acct w/AT&T because the contract was for a new working phone & Thru APPLE techs, it is not. I am being told costs of $575.00 for early termination. I am sending non working phone back, so my contract should be VOIDED.

Questions

591

4

0

0

Accepted Solution

Official Solution

Can not log in try to change password 1 or 2 times each time I change it and go and make on at says

Can I connect to my SBC global.net email on my phone I have to a reset password had done that several times and each time it tells may have to reset it again I don't know what's wrong and I need to get this fixed

Questions

622

1

0

0

Accepted Solution

Official Solution

Go Phone Questions

I'm considering getting a GoPhone but I don't fully understand how it works. How can I get the $40 monthy plan? Can I just buy the refill card and put $40 on it and then is there some way to choose the $40 plan? Or do I have to to the auto refill thing in order to get the $40 plan?

Questions

1.3K

4

0

0

Accepted Solution

Official Solution

Where's my channels?

My problem is I do not see all the channels that I signed up for so how do you go by looking for them I search my channels and I don't have them do I go into my account I need to no I paid too much money to not use all of my service

Questions

367

0

0

0

Accepted Solution

Official Solution

Will my service be cut off?

Okay so, I'm transferring from virgin mobile to here and I wanted to transfer my number. I'm prerordering the iPhone 6s+ by the way, so will my service be cut off right when I place my order and I'll have to just deal for a whole month? or will it stop when I activate my new phone?

Questions

338

1

0

0

Accepted Solution

Official Solution

Should we get an International SIM card

My daughter is studying in Seville, Spain for four months. Should she get an international SIM card? If so, how does that affect my ATT bill?

Questions

131

1

0

0

Accepted Solution

Official Solution

Closed

Can I pay my monthly payment in person, before Autopay?

My bank card was stolen and I’m currently waiting for my new card to come in the mail. Is it possible for me to go to an At&t store tomorrow to pay my monthly payment because the auto payment will not go through.

Questions

2.8K

1

0

0

Accepted Solution

Official Solution

Group messaging

I was wondering is there any way I can see all the recipients when I receive group messages?  It seems I am only limited to 10. I have a Note 8

Questions

878

1

0

0

Accepted Solution

Official Solution

Galaxy note 9 upgrade

I just ordered one Samsung Note 9 ,and now my son wants me to get the note 9 Buy one get one free.I ordered only one phone , but I still haven’t received yet. can I still get the offer of buy one get one free for the note 9??

Questions

2.7K

1

0

0

Accepted Solution

Official Solution

Charged twice for Wireless Plan

Hi!  I added money to my GoPhone account a couple days ago and found out that it had charged me twice on my bank account, even though the refill history on AT&T's website on my profile page saing that I had only one transaction - so basically it charged me twice despite only having refilled it once.

Questions

925

1

0

0

Accepted Solution

Official Solution

Hey

How to unlock my phone

Questions

353

3

0

0

Accepted Solution

Official Solution

What to know about u-verse

Do ys3 have u-verse in my area in North Little Rock   [edited for privacy – please do not post personal information]

Questions

258

1

0

0

Accepted Solution

Official Solution

Switch from another company

I have Boost Mobile prepaid. I want to switch to AT and T prepaid. Will I be able to keep the same number?

Questions

248

1

0

0

Accepted Solution

Official Solution

Package of Samsung Note 5

I upgraded my phone from Galaxy s5 to Note 5. the package came with a AT&T box, I was surprised as it was supposed to come up with Samsung's original boxing. Now I doubt, is my phone a brand new one or a refurbished piece?  How would I know that?

Questions

1.1K

3

0

0

Accepted Solution

Official Solution

Will U-verse internet work on Windows 8 laptops once the service with modem has been installed?

Will U-verse internet work on Windows 8 laptops once the service with modem has been installed?I am switching from a Charter Communications broadband connection to U-verse in a few weeks and want to make sure it will be compatible with my laptop. Also, I do not have a landline, but previously used p

Questions

2.4K

2

0

0

Accepted Solution

Official Solution

Web-based AT&T Messages App not getting text updates

When I got my new phone and realized that there was a web-based text messaging app, I was pretty excited.  I don't get a phone signal in the building I work in, so I thought I would be able to get my texts this way.  It allows me to send and I see texts I have done on my phone previously.  My issue

Questions

3.2K

4

0

0

Accepted Solution

Official Solution

Boot up to a specific channel?

I would Like to know the same thing. I had Bright House and they called it a Power on Channel. I always set it to the music channel I liked so when I turned on the TV the music would come on. I miss this feature.   [Subject edited to reflect new topic]

Questions

2.5K

6

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.