I am stuck here in Indonesia longer than expected because of the virus. I was supposed to leave the 16th so I purchased a plan that had plenty of data to get me by until then. I'm now leaving the 24th but am about out of data so last night I chatted with someone at AT&T. I initially explained the is

Hello, I need some clarification regarding the waiver form for those who are impacted by covid-19. The date listed on this link here https://www.att.com/help/covid-19/ (screenshot : https://imgur.com/YqGXmCJ at the time i wrote this) said "This waiver applies to these fees or charges incurred from M

Currently leaving a former family plan to open a new line for myself when my iPhone 12 comes in next week. I have been looking at various carriers, with AT&T striking my eye the most. For $50 on AutoPay though, it seems a little too good to be true. What is the priority high speed data cap? Is 5

I have seen articles that say the data cap overage fee waive ended on June 30th. Our billing period ends July 13th and we are close to hitting our limit (970/1024GB) since we did not know when the fee waive was going to end. Does anyone know if we will be charged for going over this month, or does t

I applied for and received verification of a data usage waiver until May 13th (or stated date). Was so glad to have that since our income only allows for a limited data plan and I've been working some and doing some research for work from home. Data speeds slowed as they typically would in a billing

In NYC - ATT have set up a mesh of wifi routers to help with phone congestion. When walking, the device will 'seamlessly' change from LTE to Wi-fi (name of network - ATT Carrier) and then as you walk, it moves to another router or back to a tower. comment: first - this transition is not smooth -

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Attention: International Day Pass prices are changing. Starting May 14, you'll pay $12/day for one line and $6/day for each additional line used on the same day. My son has an iPhone with unlimited starter plan in the US, tied to my own plan.  Travelling within Sierra Leone, Africa - he se

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

i. was. told. Five. years. ago. i. would. get. fiber. opics. never got. were. thinking. of. droping. att. were. sick. ofthis

I've been trying to update my messaging plan and it is not allowing me to do so online. It tells me to call their customer service number, which I have now done 2 times. Only to be put on hold for 45 minutes and then hung up on! I understand they are busy, but this is ridiculous! I refuse to pay

My Father is 85 years old, and hearing impaired. How can I get service to come to the house and install a CAPTION REAL TIME TALK PHONE?

Due to corona virus we have no income for over a month tried to explain to 2 different costumer service representatives and both gave different answers on why they can't help. I will be getting ahold of better business bureau. Found numerous sites including at&t site saying no termination due to

Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

Which method of resetting my Motivate2 device will unremote my device, and how do I do it?

My data usage was unusually high this month despite the fact that I am pretty careful about it. I DO send large attachments to friends via text (iMessage) on occasion, but usually through WiFi.  I'm wondering if that's the culprit.  

Its nearly 2020 and hotspot speeds are limited to 128 kbps after 10 GB. Why do we have such a stupidly low limit? Can we get a slightly more reasonable limit of 512 kbps and 128 kbps during congestion?

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?