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chages for data overages during the lockdown

I have a hotspot for internet access that has a data limit. Dues to being stuck at home I am using my data like mad. I dont want to get into massiver overages that result in a huge bill. Is AT&T waving overeage fees during the lockdown crisis?Thanks

Questions

 • Wireless Billing

34

1

0

Data usage fees

In light of the current situation with individuals forced to work remotely, I would hope that ATT would set the precedent to provide unlimited data to all of its customers with no fee!!! even $10 is too much for many right now. Make unlimited free to all until the quarantines are lifted.

Questions

 • Wireless Billing

15

2

0

internet is down

all lights are green except alarm light is off.The network modem keeps trying to connect but has a red light for broadband... I think this has happened before when the weather was very windy and line outside the house was disconnected or worn out.site says to pm @ATTU-verseCare but i dont see a func

Questions

 • AT&T Fiber Installation

26

1

0

Dissatisfied customer

Just 36 hours out of hospital after a month with a respirator in my throat my phone service that was supposed to be grouped with my att Direct TV  bill  evidently wasn't  so they shut my phone service off I called the wireless rep. And was told that it never did get grouped  and

Questions

 • Wireless Billing

20

1

0

Why no service

My phone is taped thanks you sent a letter but why no service

Questions

 • Wireless Account

8

1

0

Router excessive GB when unplugged

So I got an att router earlier this month... was supposed to be cheaper and better than satellite internet. So after I’ve cancelled my internet service with viasat I see my excessive bill for this new service. I turned it off and unplugged it this morning and was gone all day and it’s showing I’ve u

Questions

 • AT&T Internet Equipment

10

1

0

Account says no payment cause of collection until resolved

Why can't I make a payment it says phone is in collection something can't make a payment until resolved

Questions

 • AT&T Internet Account

6

1

0

TROUBLE KEEPING 5G OFF

I've been having A LOT OF Trouble keeping the 5G OFF On My Samsung s9. 3even at home, where there Should Be NO Problem, the 5G Turns On. Then, I get the message from at&t saying, 'you've used 75% of your MB, if you go over, we'll add another 1 MB for $15.00-. My problem with this is, with our monthl

Questions

 • Samsung

16

1

0

I was approved installed att app now says tiernd hi jj

Said approved I installed app now says not approved

Questions

 • Wireless Account

8

0

0

AT&T DOES NOT OFFER FLEXIBLE PAYMENTS ON INSTALLMENT PLANS

also my bill averaged 184 per month. Around stimulus time, it booms to 600. AT&T randomly spikes my bill despite me using less data. Each representative says something contradicting. The “rewards” at$t gives are never valid and at the end of every page where it asks if “this article was helpfu

Questions

 • Wireless Billing

16

2

0

Data speed

Out work because the latest national emergency and need data speed to keep up with latest update on virus and family well beingNeed helping hand

Questions

 • Account & Usage

18

2

0

Asurion Insurance Claims are Total Scams and AT&T/Asurion are Both Dishonest and Screw You as Badly as Possible

AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and

Questions

 • Wireless Billing

14

1

0

Getting AT&T internet where I live

Who do I talk to in order to receive AT&T in my area. I live on the outskirts of Houston in Montgomery county and we’re stuck with Suddenlink in most residential areas. Their service is absolutely unacceptable! I can’t get anything done! Please for the love of god, Porter Texas needs some AT&T love!

Questions

 • AT&T Fiber Installation

34

0

0

How is data counted against plan for multiple lines

I was grandfathered under an old unlimited plus account, which slowed my speed per line if I exceeded 22 gb of data per line. So the data cap for purposes of throttling was applied to each individual according to his usage. We have 5 lines. I switched to unlimited elite and have received notices tha

Questions

 • Wireless Billing

10

1

0

Can't believe I lost my prior plan for this. Ugh

I joined AT&T a month ago n I can't get good internet service, on top of that I called them and told them that multiple lines on my plan were having a hard time connecting to the internet and they told me that where I lived was not compatible with good internet service. I live in town, close to

Questions

 • Wireless Account

13

1

0

AT&T threatening to non-renew month to month Wireless Broadband service agreements if it deems excessive use is contributing to congestion.

Is this threat due to the Pandemic? I thought ATT was simply going to throttle my data if I went over. Why would they cancel my account and forfeit the revenue they make from my account for a very minuscule amount of bandwidth increase on their robust network? Has anyone had this happen? What was yo

Questions

 • Wireless Account

19

0

0

Wireless Internet Usage

Hello, I am writing to ask about AT&T not providing credit on overages. Due to my state regulations, my entire family is working from home. We have tried to stay under the allowed data but it's not possible due to our jobs. What can AT&T offer? Wireless Internet is my only option in a ru

Questions

 • AT&T Internet Plans

35

2

0

Does ATT allow an individual to reserve a previous leased number?

I had a specific number, under contract, and lost that contract due to temporary life circumstances. Would I be able to call and specifically reserve the number when it comes out of contract/available? Idk how the numbers and all work for what's where or whatever.. but to be frank, I am a bit

Questions

 • Wireless Account

12

1

0

Home internet data cap question

Are the 2 courtesy overage months affected during the current unlimited home internet data cap? Are they used up?

Questions

 • AT&T Internet Plans

24

1

0

WIPI not connecting to internet

I received a new WIPI box because the one I had refused to see the internet. I received a new one, set it up per instructions, and it will not connect to the internet. Tried to troubleshoot myself, and cannot find much on this problem. The unit is plugged in, It shows 4 bars (blue) and the light

Questions

 • Other Phones & Devices

56

1

0

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