Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (6)

Relevance
iPhone Xs Max- received empty box!

Received an empty box from fedex yesterday. All that was included was the receipt and activation paperwork, along with a label to return my current phone (AT&T Next). The box didn’t look tampered with at all, the fedex label said “2 lbs.” on it (clearly was way lighter). After spending 45 min on the

Questions

 • Apple

557

3

0

0

Two iPhone 6's stolen in 2 days from front porch! Want to avoid customer service nightmare

I ordered 2 iPhone 6's -- birthday presents for my 2 kids. Received email from ATT after ordering stating that the expected shipping date was between November 10 and 24. So when it was approaching the 24th I wasn't yet concerned that the phones had not arrived. Headed out of town, fully expecting th

Questions

 • Apple

2.2K

6

0

0

Closed

ATT won't repace iPhone not delivered by FedEx...

I have been trying since 9/16 to get my new iphone.  I have called 6 times and have gotten a different story every time I have called.  Even the supervisors I have asked to talk to have not given me correct information.  On 9/17 I was promised a call (within 24 hours) from the department handling th

Questions

 • Apple

3K

27

0

FedEx lost package in the warehouse.

On August 18th I've purchased Samsung s6 plus with 2 other items, and chose to port one of my family members to my Family plan. My order supposed to arrive between August 21 and 25th, per tracking number my order is located in FedEx's warehouse about 350 miles away. When I contacted FedEx they told

Questions

 • Wireless Account

517

2

0

0

Never received ordered iPhone: Worst customer experience - never ending loop

I ordered an iPhone 7+ online. After some wait I got an email saying my phone is shipped. Not too worried about the wait. I was actually exited. But when I clicked the tracking number provided, it said phone is already delivered to some M Tom at front desk. There is no package or M Tom that works at

Questions

 • Wireless Account

1.3K

6

0

0

AT&T and FedEx nightmare!! - - HELP PLEASE

Can someone please help me?  I ordered an iPhone 6 over the phone and upgraded my service. (hindsight - BIG mistake on both)  Long story short, FedEx has a record of the package entering there center and nothing more.  They have communicated to AT&T that the phone has been lost and the matter handed

Questions

 • Wireless Account

333

2

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.