ATT won't repace iPhone not delivered by FedEx...
I have been trying since 9/16 to get my new iphone. I have called 6 times and have gotten a different story every time I have called. Even the supervisors I have asked to talk to have not given me correct information. On 9/17 I was promised a call (within 24 hours) from the department handling this. 8 days later, I am still waiting for that infamous call. No one at AT&T will escalate my issue. No one will put me in direct contact with the department handling this. No one can tell me when I will receive my replacement phone. I have received NO CONTACT whatsoever from AT&T regarding this. They are being disrespectful to their long term customers. On 9/21, an arrogant supervisor even "guaranteed" that I would have the phone by 9/24 at the latest. Didn't arrive. Made one more call yesterday. I was told it still hasn't been shipped no one knows when it will be. I've actually been told to "just wait for it". This is a JOKE! They have my $$$. I have no phone. No one is helping me from AT&T. I am being held hostage. I filed a report with FedEx. What more can I do. There is no way to contact anyone at AT&T that has any knowledge or authority. Help me please!!!