ATT won't repace iPhone not delivered by FedEx...

Send a message through the forum to @ATTMobilityCare give them the details and request they fix if immediately. 

Thank you - I did as you suggested.  I will see what I hear back from AT&T.  

You can contact your credit card company or bank that issued the card you used to pay for the phone, to see if you have any options. Some credit cards have loss and theft protection, and you may also have the option to dispute the charges. 

The point being -- I should not have to resort to that.   Although I have already done this, I shouldn't need to.  Why should my credit card absorb this loss?  I have been very poorly treated by AT&T for no fault of my own.  All I want is my phone.  I have done all that I was asked to do when purchasing this phone, and AT&T isn't holding up their end of the transaction.  I have been loyal - they have not.  It appears they do not care much for the customers that keep them in business.

I appreciate your suggestion though.  Thank you.

I understand your frustration, I would feel the same way. Believe me, your bank or credit card company would investigate and require the responsible party to reimburse them for money they had to pay. Hopefully the party that's responsible will step up to make this right. 

@gphipps

I agree with @thebudman.  Until a phone is delivered, it's the responsibility of the delivery company and the shipper, not the customer.  

Once it has been marked as delivered, then the customer has to deal with the shipper or their own insurance.  

In this day and age, I would not have an item shipped if I had concerns it might not be there when I got home.  And unfortunately, theives are often following the trucks or working for the shipping company.  Can't trust anybody.  

@thebudman. Keep us updated as to the response from ATT.  Escalate to BBB if you need to.

This shouldn't be so hard.  If LL bean ships me boots, and they don't show up, Beans takes the hit and ships another pair of boots.  I suppose a $200 pair of boots and an $900 phone are not the same thing.  In which case ATT should be shipping with signature required.  

Situations like this are always a tough place to be in.  As was stated earlier,  while in transit, the package is the responsibility of the shipper (AT&T) and the carrier (FedEx).  Since the package was left on the doorstep, and marked delivered,  the issue then transitioned to FedEx and the customer.  It is hard for the customer to prove that the package was shipped fully in tact from AT&T, and that the carrier in fact opened the package and took the item out.  Similarly, the package could have been left on the door step hours or minutes earlier, and someone else could have opened the box to remove the phone before the customer ever got to the door to pick up the package.

In this case, since the customer claims to have never received the phone and the carrrier said they delivered it, the conflict it really between those two, but AT&T is involved as they are the shipper.  The customer has every right to not pay for something if they never received it, and I feel that if AT&T shipped the package without requiring some proof of delivery (a signature required) they do have some accountability here too.

The OP last call was told the phone was not shipped yet.  For all we know this is not lost, and just not yet shipped, backordered.  Depending on which phone ordered, the wait is considerable. 

There is a thread ad on the piano/jet black iPhone 7.  They might have all orders filled by New Years.