
Contributor
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2 Messages
iPhone Xs Max- received empty box!
Received an empty box from fedex yesterday. All that was included was the receipt and activation paperwork, along with a label to return my current phone (AT&T Next). The box didn’t look tampered with at all, the fedex label said “2 lbs.” on it (clearly was way lighter). After spending 45 min on the phone with an AT&T rep, I received a case number and a promise that I would be contacted within 4 days. This is after she tried to sell me on more services and another upgraded device because “have you heard? The new iPhones came out today.” Really? I had no idea.
Has anyone else had a similar issue? What am I supposed to do at this point? Wouldn’t it be better customer service to simply ship me a new phone, and then figure out what happened to the other one on your own time? Feeling very disappointed not in the fact that I don’t have the new phone, but just in how this is being handled.
ATTHelp
Community Support
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221.5K Messages
5 years ago
We want to look into that for you, @Bpa1093!
Please click the Forums Inbox and search for a private message (PM) which I will be sending from ATTCares. Simply respond with your requested account details so that we may examine your case.
I look forward to assisting you!
Lar, AT&T Community Specialist
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Sferopeluza
Contributor
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1 Message
5 years ago
Same thing happened to me!! did you manage to solve it?
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Bpa1093
Contributor
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2 Messages
5 years ago
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