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The new iPhone 14
Bpa1093's profile

Contributor

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2 Messages

Sat, Sep 22, 2018 2:22 PM

iPhone Xs Max- received empty box!

Received an empty box from fedex yesterday. All that was included was the receipt and activation paperwork, along with a label to return my current phone (AT&T Next). The box didn’t look tampered with at all, the fedex label said “2 lbs.” on it (clearly was way lighter). After spending 45 min on the phone with an AT&T rep, I received a case number and a promise that I would be contacted within 4 days. This is after she tried to sell me on more services and another upgraded device because “have you heard? The new iPhones came out today.” Really? I had no idea.

 

Has anyone else had a similar issue? What am I supposed to do at this point? Wouldn’t it be better customer service to simply ship me a new phone, and then figure out what happened to the other one on your own time? Feeling very disappointed not in the fact that I don’t have the new phone, but just in how this is being handled. 

ATTHelp

Community Support

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200.7K Messages

Il y a 4 y

We want to look into that for you, @Bpa1093!

 

Please click the Forums Inbox and search for a private message (PM) which I will be sending from ATTCares. Simply respond with your requested account details so that we may examine your case.


I look forward to assisting you!


Lar, AT&T Community Specialist

Contributor

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1 Message

Il y a 4 y

Same thing happened to me!! did you manage to solve it?

Contributor

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2 Messages

Il y a 4 y

Yes - persistently call support and tell your story over and over.
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