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Trouble texting pictures to non-AT&T devices, post switch from Verizon...., WHY?

Switched from Verizon with Samsung Galaxy Note 5 (SM-N930V), using Samsung Messages that came on phone for texting. I cannot text pics to non-AT&T users. I can text pictures to other AT&T users, but CANNOT text pictures to Verizon, and assume other, provider users. When trying to send I get a little note on bottom left of text that says "MMS" with a little spinner spinning for about 10 minutes. Then phone dings and says Sending Failed, Message Failed. When I look at failed message a red exclamation point is in bottom left where MMS and spinner was. I have tried: Data on , with Wi-fi off, Data on with Wi-fi on, Wi-fi only on Data off (this works to send to other AT&T users). Same results, sending for 10 min. or so, then FAILS. I have chatted and called AT&T many times, no help! I cannot go back to AT&T Store as closed for corona virus.

I have been working on this for about 4 weeks now (since 3/11/2020 PM. PLEASE HELP!!

Responses

ATTHelp

Community Support

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232K Messages

4 years ago

Hi @JohnInKY

Thank you for reaching out to us. We'll be happy to assist.

If you ported in a device from another carrier, it's possible that you may need to adjust the APN settings for everything to function properly on your phone. Please let us know if that works for you!

Darais, AT&T Community Specialist

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ATTHelp

Community Support

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232K Messages

4 years ago

Hi @JohnInKY,

Thank you for clarifying.

Next, we'd like to know if you have advanced messaging, and whether or not it's enabled on your device. This allows you to send files/pictures up to 10MB, and 100MB for select devices. We have all of this information on our Advanced Messaging page. If you don't have this feature, we recommend giving this a try.

We look forward to your response!

Collin, AT&T Community Specialist

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JohnInKY

New Member

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26 Messages

I could NOT find Advanced Massaging on my phone.. But according to the Advanced messaging information in the link you sent above it would NOT solve my issue. Here is a quote form that link:

"Advanced Messaging: Sender and recipients must have AT&T postpaid wireless service with Advanced Messaging-capable devices and up-to-date software. Devices must be turned on and must be within the AT&T owned & operated domestic coverage area. Device selection is limited at this time."

I CAN send text pictures now to AT&T users, just NOT anyone else!!

(edited)

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4 years ago

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ATTHelp

Community Support

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232K Messages

Hi @JohnInKY,

Thank you for trying.

At this point we'd recommend reaching out to the manufacturer of your device for further assistance. This is mostly due to the fact that you weren't able to locate your device on our sites. This may be tied to the problem. Thank you!

Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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4 years ago

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JohnInKY

New Member

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26 Messages

Yesterday 4/12/2020, I made some MINOR Changes to my APN settings (

NOT suggested or recommended by AT&T), they were: CHANGE both "APN protocol" and "APN roaming protocol" FROM: IPv4 TO: IPv4/IPv6. After making this change I was able to send 1 text picture to a Verizon user, so I thought PROBLEM SOLVED, YAY!! But hopes were dashed when I tried 3 more times that same day to send different pictures to this same Verizon user, and got nothing but MMS spinner for about 10 minutes, back of phone got hot, and burned up about 25% of battery, THEN phone dings, MMS red exclamation point appears in lower left of photo text - Sending Failed, pooh!!! So, maybe AT&T just limits me to one photo text a day, week, or month?!?!?

Oh I did contact Samsung about this, and about the fact that neither my wife nor I can get wi-fi calling to work on out phones since switching to AT&T from Verizon either, even though Samsung says both phones are capable of it. On both issues they referred me to my cell service provider - THAT WOULD BE YOU, AT&T!!!!

STILL looking for solutions to both issues on AT&T, while at the same time researching who should be my NEXT cell service provider.......

(edited)

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4 years ago

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AWA413

Tutor

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58 Messages

JohnInKY, the problem lies with AT&T. As SOON as you switch to another carrier your troubles will disappear. Feel free to click on my screenname to read all about this issue to many other customers such as yourself. AT&T does Not know how to fix this problem. It's a HUGE longtime issue. In the meantime, I changed my APN settings as well. If you want to send me yours, I can tell you what to try that may help. Also, do any of your cellphones with this problem, like Samsung, have the pre-installed app "Lookout", and if so, is it currently running?

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4 years ago

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JohnInKY

New Member

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26 Messages

Thank you SO MUCH for the first truthful and intelligent reply!!

I checked the phones "Show all Apps" and I did NOT see "lookout" in the list.

Here are the "Access Point Names" APN settings I now have on my Galaxy Note 5, from AT&T with minor changes that I mentioned above (IPv4 changed to IPv4/IPv6) :

Name: NXTGENPHONE

APN: NXTGENPHONE

Proxy, Port, Username, Password & Server: (all) Not Set

MMSC: http://mmsc.mobile.att.net

Multimedia message proxy: proxy.mobile.att.net

Multimedia message port: 80

MCC: 310

MNC: 410

Authentication type: None

APN type: default,supl,mms,fota

APN protocol: IPv4/IPv6

APN roaming protocol: IPv4/IPv6

Turn APN on/off: APN turned on (BUT grayed out)

Bearer: Unspecified

Mobile virtual network operator type: None

Mobile virtual network operator value: Not set (BUT grayed out)

That's it......

I am considering switching back to Verizon, or possibly Spectrum Mobile. Spectrum Mobile I believe uses BOTH AT&T and Verizon cellular networks in addition to wi-fi spots for wi-fi calling whenever and wherever wi-fi is available.......

THANKS!!!

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4 years ago

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JohnInKY

New Member

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26 Messages

4 years ago

NEW INFORMATION from JohnInKY 4/18/2020 AM:

Moments ago, I RECEIVED a GROUP MMS message via text with DATA turned OFF, and Wi-Fi ON, with an embedded picture in the original message. I was able to RECEIVE texted word comments from others in the group, and I know for sure at least two of them are Verizon users. I was also able to SEND a texted word message (NO pictures) back to the group successfully. Although, I cannot verify that ALL got it, but one made a specific response to me, so at least one person got my response. ALL of this occurred with DATA OFF, and Wi-Fi ON!

Underneath the latest response on the Group Text Chain mentioned above, there is a banner with a orange circle on the left side with a check-mark in it, and just to the right is says "Group conversation," and to the far right, it has a red circle with an exclamation point in it. If I click on the red exclamation point I get a screen full of words in 4 paragraphs (I am NOT going to type it all in here), that essentially says, messages are billed per recipient at your plan's standard rate. Group conversations are sent as MMS, blah blah blah. AGAIN, all this with DATA OFF, Wi-Fi ON. So apparently, MMS Group Conversations I can RECEIVE, and REPLY to in words to on Wi-Fi ONLY to non-AT&T users!

Hope this helps someone solve my problem, as it has now been since 3/11/2020 with no definitive solution!!!

(edited)

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JohnInKY

New Member

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26 Messages

4 years ago

I FINALLY got my issues completely RESOLVED, YAY!!! The solution to all of my issues with AT&T NOT being able to solve our Wi-Fi Calling and Texting of photos and videos was to DUMP AT&T completely. That worked GREAT! On Spectrum Mobile now, and everything worked the first day! And believe me, after the AT&T experience, I tested EVERYTHING!!

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AWA413

Tutor

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58 Messages

YEAY!! See, told ya guys. Enjoy it when I'm right. 😉

SO GLAD you did that. I bet that feels GREAT and not hanging on your shoulders anymore. 🙂

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4 years ago

AWA413

Tutor

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58 Messages

Hey JohnInKy - would you mind marking one or more of my comments "helpful" or "solved" please? I want everyone here to KNOW that all they have to do is Dump AT&T and switch to a different carrier. Thanks JohnInKy. 😎

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4 years ago

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JohnInKY

New Member

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26 Messages

AWA413:

All I could do is "like" your responses. I did NOT see an option to either select "helpful" or "solved," but that is not surprising to me, as AT&T runs this forum too. So, I expected it to be somewhat screwed-up.

Your responses to my issues were the ONLY ones that actually tried to SOLVE the problem. Very refreshing! In fact, you are the one that suggested the ULTIMATE SOLUTION, and it WORKED GREAT for me...........THANKS!!

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4 years ago

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JohnInKY

Trouble texting pictures to non-AT&T devices, post switch from Verizon...., WHY?

ATTHelp

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JohnInKY

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AWA413

JohnInKY

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