For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
9ironswinger's profile

2 Messages

Saturday, March 16th, 2024 1:46 PM

Time is changing during the night to 6 or more hours in advance

Twice this week my Samsung Note 10+ 5G has jumped time. I woke up late on Wednesday at 0755am, no alarm went off, checked time, said it was 7:09 pm. Today Saturday,  wake up at 0810am, checked time, said it was 3:10pm? I woke up at 0605am, checked time and it was correct at 0608am? I live in zipcode 47201, Nearest tower is on Indiana State Road 46, in Bartholomew County, tower right near Brown county line.

Community Support

 • 

231.6K Messages

1 month ago

We understand the importance of needing the time on your device to be accurate @9ironswinger.

We would suggest you to try these steps:

  • Open Settings, and click on the search tab. Type in, set time, and select set time under General management > Date and Time. From here please turn on the automatic date and time off and selected your time zone.
    If your symptom still persists I would recommend testing your device while in safe mode. You can do so by doing the following:
  • Press and hold the power button until power off, restart, and emergency mode show on screen
  • Tap and hold on the power off option until it changes to safe mode, then tap on safe mode.
  • The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.



In case this still persists, we would suggest you to contact us (http://sm.att.com/acc927e5) to assist you further.

Thank you,
Vanshi, AT&T Community Specialist.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.