Contributor
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1 Message
Samsung S5 Sporadically Not Downloading MMS messages
My Samsung Galaxy S5 won't receive some MMS messages. I have made a few settings changes like turning off wifi, de-selecting auto retrieve messages but nothing helps. This also happened on my previous iphone 4S so not sure its a settings issue...
brittjones
Contributor
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2 Messages
9 years ago
im having the same issue with my new galaxy s6 edge. i cant send mms at all. it just acts like it's trying forever and then it says network error.
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi there! We are aware an issue which may cause texts or MMS to disappear from the messaging application after opting into our AT&T Messages Backup & Sync Service.
We are currently working with Samsung to deliver a software update to correct this behavior. Please see here for more information - Disappearing messages on Samsung smartphones with AT&T Messages Backup & Sync
Thank you for your patience as we work to resolve this issue.
Charise
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chuckgraham1949
Mentor
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56 Messages
9 years ago
Just checking back on this thread.
I'm surprised I still have at&t. My S6 still won't send mms from anywere near my home. Very frustrating. I've had two S5's, a 5S and my new S6 all doing the same thing. It's not the phone's......it's Jimmy Hoffa. If they could ever find him, I'm sure he'd clear it up.
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ATTJulieCS
Former Employee
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1.1K Messages
9 years ago
Hello @chuckgraham1949, we can try to help you with this. Send us a private message by clicking here, including your account number and contact information, and one of our specialists will try to help.
Thanks,
Julie
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chuckgraham1949
Mentor
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56 Messages
9 years ago
Julie
Thanks for the offer. Tier 2 T/S worked with me yet again yesterday. It seems there is an issue with those on an Mcell trying to send/receive mms. They said to continue to be patient and a firmware upgrade will push to the Mcell ( like 3 1/2 years isn't being patient already ). We'll see, but I'm not holding my breath.
So....I have the very same problem while not on the Mcell.....DUH.......I wonder if the firmware upgrade will fix my problem while the Mcell is turned off ? ? ? ? ? ? ? ? ? lol
Without the Mcell, I have a solid one bar on the signal strength. It's really tough to find a new home with pretty much no cell/data coverage......but I did it........
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bkrenning
Contributor
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5 Messages
9 years ago
I have a Samsung Galaxy Note 2 and was having a sporadic issue with group texts downloading, especially from iPhones which finally broke completely after an OTA upgrade was pushed over the past weekend. Creating the new APN fixed my issue. Thank you very much!
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evanryn
Contributor
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3 Messages
9 years ago
Very fustrated...I spent time with Web Chat and they said they had no solution...I have never had this problem before and tried all solutions and nothing has worked
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evanryn
Contributor
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3 Messages
9 years ago
I hope it gets fixed
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mackiemorris
Contributor
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1 Message
9 years ago
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chuckgraham1949
Mentor
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56 Messages
9 years ago
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