Teacher
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1 Message
Samsung Galaxy S3 Not Receiving Calls - Phone issue or Android issue?
I just got a Samsung S3 a week ago. I have received calls and texts on it, but it appears that I am missing calls. Somebody tried calling me 6-7 times in a row in a 30 minute time span yesterday and it never rang, and only one of those showed up as a missed call. Today, the same thing happened again with two calls, and neither appeared in my missed call log. They sent a text and it didn't appear until about 20 minutes after it was sent.
I live in a built up area where there should be good coverage, and looked at the map and am rated as "best coverage." In the past six months, there were maybe two incidents at most when my old phone (not a smart phone) did not ring. I have a normal amount of bars on my phone.
During both of these incidents, my phone was not in use, and the ringer was on with sufficent volume.
Does anybody have any recommendations for solving this?
Samsunk-Failaxy
Teacher
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14 Messages
11 years ago
You are paying for it so I would say give it a shot, although it sounds like we can all guess the answer on what they can do for you. Outrageous.
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jt1019
Explorer
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16 Messages
11 years ago
Eeeexactly. Like I said, after...actually, more than a year at this point, I'm sick of dealing with AT&T's CS department. It's the same stuff every time until I can get someone to understand that I've been through all of this before and I do, in fact, know what the [word filter avoidance] I'm talking about. I finally had a really good Tech Support rep on my latest round through them, but I have no way of getting ahold of her anymore.
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Samsunk-Failaxy
Teacher
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14 Messages
11 years ago
Defeat through frustration = 1 in win column for ATT. Thats beyond rotten JT. That is why I wont even start. I don't have the patience.
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jt1019
Explorer
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16 Messages
11 years ago
Pretty much. Unless you get a good person, all they do is give you the run-around and tell you they'll call you in 3-5 business days.
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LogicSmith
Mentor
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37 Messages
11 years ago
The issue also exists in the S4, with Android 4.2.2. After filing an FCC complaint, I got a call from someone at AT&T offering to let me out of my contract. She said they were unable to solve the problem. I told her no, to reopen the ticket, so she did that and will get back to me someday. I checked prices on the only compeditor I would consider, and with 5 phones for the family, plus 3 data plans, it would run me maybe $60 more a month. So just jumping ship isn't an option.
I did ask her about "Voice over LTE" as a possible fix, and she said it would be another year or two.
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TIGERFAN133
Explorer
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17 Messages
11 years ago
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s.m.knipe
Scholar
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129 Messages
11 years ago
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TIGERFAN133
Explorer
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17 Messages
11 years ago
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Danvee
Mentor
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42 Messages
11 years ago
I live in the NYC metro area, 30 miles outside of NYC, and don't get LTE.
This whole situation is a joke.... It's unfortunately on us, and we're not laughing.....
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TerriOC
Voyager
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1 Message
11 years ago
Everyone is talking about ATT supplied phones... I have a Galaxy S3 Mini that I brought unlocked from 3rd party and also have the same problem with missed and dropped calls. My husband tells me that he gets a message that "the user is out of network" and can't even leave a voice message.
Haven't tried the two fixes noted in this thread yet, hoping they work for the unlocked phone. Any thoughts on that?
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