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Samsung Galaxy Note 3 GPS Issue
Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.
james27007
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63 Messages
10 years ago
Well, no dice. I cleared the aGPS (using gps status & toolbox), turned off "Use Wireless networks" then rebooted the phone and GPS still dies. Time to call AT&T again...
On a side note, I called the device warranty number and they cannot send me a new phone, only another referbished one. I don't think it will fix it, but willing to try.
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james27007
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63 Messages
10 years ago
Now I'm convinced this is a hardware issue. The 2nd referb (3rd phone) lasted 3 days and now, not only does the GPS drop when switching between 4G/LTE (as I posted abouve) but it also now drops when plugging and unplugging the phone from power. What the fudge??? Well AT&T is sending another to try so I hope it works.
As a side note (this comes from tone78's post above):
If you take the phone to a DSC and need to recreate the 4G/LTE issue, make sure you are in an LTE area, call your phone and let it connect. Your phone will switch to 4G while on the call. Leave the call connected and connect to GPS (use Google Nav or Waze, some app that leaves the GPS connection on even if you leave the app), then have the person end the call. As soon as your phone switches back to LTE, the GPS icon will disappear.
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goldendrag0n
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28 Messages
10 years ago
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Vetdoctor
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42 Messages
10 years ago
I have tried plugging and unplugging the phone and do not find that it affects the GPS.I did find that the car locator atsimply cannot locate my car.When using the arrow points and random directionsit seems that the GPS is utterly lost and cannot help me find a car.I have emailedthe developer to see if he has any comments about the note 3 as a phone.
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james27007
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63 Messages
10 years ago
Try the app GPS Toolbox: https://play.google.com/store/apps/details?id=com.eclipsim.gpsstatus2
Go into the settings and clear the aGPS, then redownload it to see if that help. It will also show you if your GPS works or not.
For me, as long as the GPS is on, I have a solid 10 foot [edit] lock [/edit] and I never lose it, well until I unplug my phone or switch from LTE to 4G.
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james27007
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63 Messages
10 years ago
@goldendrag0n I agree, the more I have looked at this (and my info below about the 0.75A charger) I agree that it is most likely a combonation of MJ5 update and some falty hardware. It may be as simple as, the failure is happening to the motherboard (becasue of the charger issues) but can take time depending on how bad the failure/defect is. Well my 4th phone arrives tomorrow, I'll report back when I get it, test it and load all my apps back on to test again.
Another thing to add to the oddness of this, I just tested my charger at work (It is an iGo 0.75A wasll chager) and it does NOT cause the GPS to disconnect. Just for S&G I went out to my car, and tried the 1.0A and 2.1A ports on my car charger and both of them casue the GPS to disconnect. No idea what this means or why the low powered 0.75A charger does not cause this problem, just wanted to add this bit of info...
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Vetdoctor
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42 Messages
10 years ago
OMG. If you were trying to make me bust a gut you sure succeeded.
I hope you never loose your solid 10 foot long.
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james27007
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63 Messages
10 years ago
@Vetdoctor Stuipd auto correct, that changed the entire meaning of my post. ROFL
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goldendrag0n
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28 Messages
10 years ago
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james27007
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63 Messages
10 years ago
@goldendrag0n That is a killer app (https://play.google.com/store/apps/details?id=com.androits.gps.test.free) and yes it shows the GPS chip (upper left corner) powering off when I plug in the device. The fact that my 0.75A charger does not kill it but your 0.7A charger does is insane.
I'm making a plea to everyone here and everyone that reads this, IF YOU HAVE GPS ISSUES CALL AT&T AND GET A REPLACEMENT. If we get enogh people calling, yelling..., maybe they can make a fix for it.
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