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philip_bigL's profile

Contributor

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1 Message

Thu, Nov 2, 2017 6:29 PM

One contact's messages are always sent to the system default messaging app instead of MY default one

Hi there, strange problem I'm experiencing. 

 

I have one contact who everytime they message me, their messages send to the Samsung system default messaging app instead of my default Android messages. Why is this? Android messages is my default, every other contact's messages are sent there. I don't understand the issue and it's very annoying for this one contact. 

ATTHelp

Community Support

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189.4K Messages

Il y a 5 y

Hello @philip_bigL,


We certainly understand your desire to have clear and consistent service. ((You already used this on a previous post, please try again.)) I am sorry to hear you are experiencing issues with your messaging features. I would be more than happy to assist you today!


To begin, I would recommend making sure your application is up to date as well as your software. If you are using a third party default messaging program, try and delete the application and re-add it. I would also recommend resetting your default your messaging to the original application and then reset it your android bases messenger


We also have many options for fixing the issues you have been experiencing online with our Troubleshoot and Resolve Tool; this has various step-by-step options. ((You already used this on a previous post, please try again.)) It will guide you through many steps which can resolve your booting issue.

https://www.att.com/devicehowto/index.html#!/tutorials/topic/9006081?make=LG&model=LGH900


If you still have issues after following these troubleshooting, feel free to message us with your full name and account information @ATTCares. ((You already used this on a previous post, please try again.)) We can work with you to better provide more detailed options. ((You already used this on a previous post, please try again.))



Have a wonderful day!


James, AT&T Community Specialist

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