AT&T Community Forums

I am unable to update my galaxy s22+

I purchased an unlocked galaxy s22+. It was once locked to att. I was using the phone outside the US with another carrier for a few months. I am back in the US and on the att network. Yet I still cannot update the phone to android 14. I tried contacting att support, but they were of no help. They kept telling me to contact Samsung, who I turn sent me back to att. Can any one help me please?

Does my IMEI need to added back to att update servers or something?

Thank you.

Responses

formerlyknownas

ACE - Sage

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117.3K Messages

12 days ago

Are you now using it on AT&T? If you're not it still will not get updates. And because it's probably missing updates, it may not function properly

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sn93

3 Messages

12 days ago

Yes I am currently using at&t

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ATTHelp

Community Support

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231.8K Messages

12 days ago

We understand your concern, and let's get the help yopu need on update on Samsung @sn93.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

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