Teacher
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34 Messages
Galaxy S4 worked fine but now it occasionally can't call out or receive calls
I have had and enjoyed my S4 for over a year now and all of a sudden I am experiencing this odd issue. The phone appears to work fine but when I go to make a phone call, it doesn't dial out. I select a contact and press the phone icon. It appears to call out with the animated phone virtually ringing but I get no connect tone or dialing tone in the head set. It just sits there. I tried calling multiple numbers and still the same lack of dialing out. I found that if I remove the battery and try again, it works for quite a while. So far this has happened 5 times in the last month and a half. When the phone is in this defunct state, I cannot receive calls as well. It goes straight to voice mail with no indication on the S4.
Once I was in the middle of a conversation and the line dropped. I tried calling back, while driving with bluetooth and found the same non-response. The other party tried to call me and they went to voice mail. Once I stopped the car, I removed and replaced the battery and I was able to reconnect to my party.
Unfortunately, I need a phone that works when someone calls me. I want to respond to family emergencies or work issues when I am on call. There is nothing that indicates the phone is not receiving calls or allows to send calls. I haven't noticed with text messages.
I talked my parents into buying a Galaxy S4 because I liked mine. They got a super deal on the S4 active. Today my Dad called me and told me he had the same problem on his new phone. We are both using AT&T phones.
If I had to technically guess, I would think the last update was not all that great. I am on 4.4.2. Maybe when 4.4.3 comes out I will have a phone that works better, or then maybe not.
I jumped from Motorola to Samsung thinking it was a better phone, but now I wonder. Although, if it is not the phone, maybe it's KitKat 4.4.2? Other friends with non AT&T haven't seen this issue and they are also on 4.4.2.
I was working online with tech support and got virtually no where. They are going to send out a SIM card so I can use ISIS (Or whatever the new name is) so maybe that is shot in a dark that will fix it. Since the problem is so intermittent, I feel the problem is elsewhere.
Please let me know if you have any solutions and/or experienced the same.
Summest.
simskigym
Contributor
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2 Messages
10 years ago
Since the last update, I've been experiencing similar...my phone will randomly stop sending or receiving calls or texts. If I rebo to the phone, it works again, but I don't know it's not working until I try to do something.
I've gotten a new SIM card, no help. I just did a factory reset two days ago, no help. Not sure what else to do. From what I've read online...not much to do.
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summest
Teacher
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34 Messages
10 years ago
That's a bummer. I was hoping the SIM card would magically fix the issue.
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jazzjordan619
Contributor
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1 Message
10 years ago
Sadly this has been happening to me since I received my first GS4 Active. This happens intermittently maybe 4-5 times a week. The "band aid" solution is to turn my phone on and off. The problem is there's no notification if your phone is "out." It's not till I realize that I haven't received a phone call or text, or my outgoing text or call gets hung up.
I've been to AT&T's repair center and they said "there doesn't seem to be anything wrong with my phone, since they can't replicate the problem." All they did was factory reset and give me a new SIM card. Trying to run over to the AT&T repair center when my phone is "out" is not very practical to do.
The technician also told me he has never heard of this problem. I find that very hard to believe. We're not the only ones experiencing this. Both Galaxy S4 and S4 Active customers have been getting this problem.
Unfortunately, I think we're screwed. I'm leaving AT&T once the whole family is off of contract.
For reference, I've had 2 Galaxy S4 Actives and this problem happened to both phones for the last 1 1/2 years.
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summest
Teacher
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34 Messages
10 years ago
Yeah. I think I may try another provider as well. AT&T says they will call and get back to me but they never do. I have given up any hope. Where are you defecting to?
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yutko2004
Contributor
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1 Message
9 years ago
It is not the provider!
I don't live in the US but i have the S4 galaxy. It just happened to my phone as well and searching the problem i saw your comment. i have the same problem and my provider is not AT&T as we don't have them here. i re-started my phone and it works fine so i guess i have to wait for the second time for it to happen. i hope not.
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