New Member
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2 Messages
Galaxy s21 won't send picture to iPhone
My Galaxy constantly fails to send pictures to iPhone. Never had this issues until I switched to the 21 and switched carriers to att. I have reset apn, turned on and off mobile data, takes to 2 Samsung reps and no solution
ATTHelp
Community Support
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232K Messages
2 years ago
Hey @Jackrunsfast, we're here to help you successfully send picture messages.
Thanks for sharing the troubleshooting steps you've taken. Here are a few other things we encourage you to try to help with mobile messaging:
If these tips don't work for you, we'll need a little more information to assist you further.
Are you able to send regular text messages to iPhone users? Sharing this may help us get to the root cause of things.
What kind of device did you have before you switched to the Samsung Galaxy S21? If you previously had an iPhone then iMessages may still be enabled for your phone number.
Is this only happening with certain iPhone users or all? If this is only happening with some users, then the iPhone user may need to check to make sure they have SMS/MMS enabled.
We'll be here waiting for an update from you. Thanks for contacting our AT&T Community!
Sydne, AT&T Community Specialist
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Jackrunsfast
New Member
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2 Messages
2 years ago
I fixed the issues by switching to the standard message app. I have a att phone but was using a Verizon messaging app bc I traveled all data from my old verison phone. Talked to multiple ppl and finally an att tech support person knew their stuff
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ATTHelp
Community Support
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232K Messages
2 years ago
Hi there, Jackrunsfast! Thank you for the update.
We are sure glad that you got your concern resolved. Is there anything else that we can do for you? If so, please return back here and we would love to help.
Thank for using the AT&T Community Forums.
Matthew, AT&T Community Specialist
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