Tutor
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9 Messages
Galaxy Note 4 issues after marshmallow update
2 phones, both Samsung Note 4 (US) SM-910a
Both updated from lollipop to Marshmallow 6.0.1 last week.
Phone 1. keeps randomly rebooting
Phone 2. having Messages app issues (extreme freezing/text editing hesitancy, message notification heard but no message appears).
Mitigation actions:
- Cleared system cache
- Cleared MESSAGE app cache
- Would rather not have to factory reset if there are other options
- does ATT have user friendly troubleshooting app to scan marshmallow to identify misbehaving apps or any issues affecting operating system system stability?
Kernel version
3.10.40-8932341
dpi@swdd6914#1
Wed Aug 1719:04:42KST2016
Build number
MMB29M. N910AUCU2EPH5
Both updated from lollipop to Marshmallow 6.0.1 last week.
Phone 1. keeps randomly rebooting
Phone 2. having Messages app issues (extreme freezing/text editing hesitancy, message notification heard but no message appears).
Mitigation actions:
- Cleared system cache
- Cleared MESSAGE app cache
- Would rather not have to factory reset if there are other options
- does ATT have user friendly troubleshooting app to scan marshmallow to identify misbehaving apps or any issues affecting operating system system stability?
Kernel version
3.10.40-8932341
dpi@swdd6914#1
Wed Aug 1719:04:42KST2016
Build number
MMB29M. N910AUCU2EPH5
dave1234
Contributor
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1 Message
8 years ago
Note 4 here and been on 6.0.1 for about a week now. Performance continues to get worse. I've cleared system cache but unfortunately there were no noticable improvements.
The phone worked great before the update... frustrating.
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rick27607
Tutor
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9 Messages
8 years ago
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EUFolk
Tutor
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6 Messages
8 years ago
Same here after 6.0.1 update phone is unusable. The phone freezes, has delays, apps are crashing, and the phone constantly rebooting even during the phone calls . I did factory reset, new battery and still same issue.
I am getting really angry with ATT forcing update on my phone. We all big bucks paying full price and now it is worthless piece of hardware.
If they not gonna fix it soon we all shoud get togather and file the case starting with Better Bussines Berau for ruining our devices. We should have always choice to opt-out because this problem with Android 6.0 is quite common and was reported on other devices and carriers
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rick27607
Tutor
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9 Messages
7 years ago
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Hman123
Tutor
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2 Messages
7 years ago
Here is my experience – My Note 4 phone was great on 5.1 and is now close to useless on 6.0.1. Several crashes per day in different apps, super-fast battery drain 3-5 hours max with location, wifi and blue tooth all shut off, and then the icing on the cake is complete shutdown randomly when the battery level drops to between 20-35%. The phone is totally dead and will not recover without a charge. When you look at the battery drop graph you see a direct and instantaneous drop to 0% from say 28% completely without warning. When I look at the apps list draining the battery there is nothing out of the ordinary with the screen consuming the most power at a reading like 13%. I did all of the obligatory switch the battery (I have two), cleared the cache, and performed a full factory reset. Nothing has worked.
I went to the local store and the service rep was a joke. He actually laughed at me and said "everyone knows not to load new Firmware on an old Phone". I reminded him I am still paying monthly on this $700 Note 4 for 8 months and the FW update was pushed by AT&T onto the phone. I powered it on one morning and the download was in process. He then shifted to the “It is Google and Samsung’s fault with their Marshmallow image”. I reminded him the image loaded on my phone was AT&T's engineered version of Samsung’s Marshmallow, released about 6 months after the stock Marshmallow was released by Samsung. From my point of view, it was AT&T’s choice to adopt Marshmallow for this model and either release or not release an update for it. It should be fully tested and ‘blessed’ by AT&T for each phone model they chose to support. He then followed with the hard sales pitch for me to get sucked into a new $700 phone and 2 year next agreement – classic. AT&T bricks your phone and they force a new sale and 2 year commitment – one might suspect this was all engineered that way. Design in obsolescence since the new generation phones really are not that compelling compared to 2 year old phones any longer and drive new sales.
I then went to the Samsung experience center in Best Buy – the tech there said there was nothing they could do as the phone had already been updated. Had I come in running 5.1 he could have loaded a clean version of Samsung’s 6.0.1 that is supposedly problem free.
Finally I went to an AT&T service center where they did a fresh load via USB rather than OTA. They promised not to lose my desktop and other settings, app groupings etc… but of course that was all blown away. Now a week out the problems remain and if anything are getting worse. I rarely get over 4 hours of battery life even with the phone in my pocket and the crash to 0% hits me several times per day.
Please someone help!!!! I am not buying a new phone but this one is no longer a viable solution. I like the removable battery and SIM card option and want to keep this model.
I am really frustrated. [Edited to comply with Guidelines]
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rick27607
Tutor
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9 Messages
7 years ago
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8Angry
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1 Message
7 years ago
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
7 years ago
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Landwolf
Teacher
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9 Messages
7 years ago
Just received an ATT 6.01 update 3/11/17. Build number MMB29M.N910AUCS2EPK4. Phone has restarted about 6 times today. Never had this problem before. Cleared the cache and still did not help.
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causation
Tutor
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2 Messages
7 years ago
MM destroyed my perfectly good Note4...
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